HPE Networking Channel Partner Success Delivery Manager managing service segments and solutions lifecycle. Collaborating with global teams to drive revenue growth and innovative solutions.
About the role
- Customer Success Manager at HUB24 responsible for driving customer outcomes and implementing best practices with myprosperity portal. Collaboration with clients to achieve business goals for retention and growth.
Responsibilities
- Lead clients through end‑to‑end implementation, from signed‑off implementation plans through to launch.
- Establish a clear understanding of client goals, objectives, and success criteria.
- Drive a structured and effective handover from Sales to Customer Success.
- Own implementation completion and client sign‑off.
- Prepare clients for transition into the Customer Success managed pool.
- Respond to client enquiries across agreed channels in a timely manner.
- Reinforce portal adoption and utilisation by guiding customers on best‑practice workflows.
- Proactively identify common usage challenges or friction points.
- Monitor and analyse portal utilisation and adoption trends.
- Conduct annual business reviews with clients.
Requirements
- Experience working in SaaS, financial services, or technology‑enabled service environments (preferred).
- Exposure to pooled or shared servicing models is advantageous.
- Experience in Customer Success, Implementation, Customer Support, Client Services, or a similar customer facing role.
- Strong written and verbal communication skills with a customer first approach.
- Ability to explain product features and workflows clearly and practically.
- Strong problem solving skills and attention to detail.
- Ability to manage multiple customer requests in a fast paced environment.
- Collaborative mindset and comfort working as part of a shared ownership model.
Benefits
- Learn more about our employee benefits HERE.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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