Reporting and Insights Manager at Transport for London leading a team to provide actionable data insights. Responsible for performance reporting and driving strategic decisions based on customer experience.
About the role
- Group Supplier Warranty Manager managing warranty claims investigation and resolution for components in ADL vehicles. Collaborating with supplier teams and driving improvements in product robustness.
Responsibilities
- Lead the investigation, validation, and resolution of supplier warranty claims for components used in ADL vehicles
- Manage the full warranty claim lifecycle
- Coordinate root cause analysis
- Ensure timely corrective actions
- Collaborate with supplier quality teams
- Integrate warranty data into supplier scorecards
- Support audits to reduce failures
- Quantify financial impacts
- Negotiate cost recovery
- Provide insights to improve product robustness and supplier performance
Requirements
- 5+ years in supplier quality, warranty management, or automotive manufacturing roles
- Strong knowledge of automotive quality tools and standards (8D, FMEA, PPAP, IATF 16949)
- Experience with ERP systems (Syspro preferred)
- Familiarity with telematics and data-driven warranty analysis is desirable
- HNC/HND in Engineering, Automotive Technology, or Supply Chain (bonus)
- Six Sigma or Lean certification (bonus)
- Applied understanding of AIAG CQI-14 (bonus)
- Experience in commercial vehicle or bus manufacturing (bonus)
Benefits
- Competitive salary
- Pension
- Wellbeing support
- Cycle to work scheme
- Enhanced maternity and paternity benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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