Technical champion for Zendesk platform ensuring systems are optimised for customer support. Collaborate with multiple teams for scalable solutions and effective workflows.
About the role
- Client Solutions Manager joining the digital revolution, assisting clients with campaign execution on the 'X' platform in South Korea. Ideal for those eager to grow in digital media.
Responsibilities
- Support clients and agencies in achieving success on the paid media platform and meeting their business goals and KPIs
- Assist in campaign setup, monitoring performance, and implementing optimization recommendations
- Work closely with internal and external stakeholders to support client growth strategies on the platform
- Help build and maintain strong relationships with agencies and advertisers
- Support the planning and delivery of educational sessions for agency campaign managers and clients
- Assist in driving product adoption across agency teams and strategic clients
- Develop product expertise and communicate updates and best practices clearly to stakeholders
- Identify potential upsell opportunities and flag them to senior team members
- Liaise with internal teams to help troubleshoot and resolve client campaign queries
- Support the preparation and delivery of business reviews
- Collaborate with Client Partners on pod strategy and quarterly tactical planning
- Assist with pre-sales and post-sales activities, including presentation and deck preparation
- Continuously build performance marketing expertise to execute campaigns effectively
Requirements
- 1–3 years of experience in digital media, marketing, or advertising
- Basic experience with paid media campaign management and performance analysis
- Strong organizational and time management skills
- Proactive attitude and willingness to learn
- Ability to thrive in a fast-paced environment
- High attention to detail
- Comfortable creating and presenting client-facing materials
- Fluent in Korean and professional working proficiency in English
- Salesforce experience is a plus
Benefits
- Opportunity to work with top agencies and global brands
- Fast-growing, innovative environment
- Strong learning and development support
- Collaborative and inclusive culture
- Clear career progression within Client Solutions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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