Customer Success Specialist at Meltwater managing enterprise client support and enhancing customer experience in a hybrid role. Collaborating with teams to meet client requirements and advocate for best practices.
About the role
- CRM Specialist managing day-to-day CRM operations for Aleph Alpha's go-to-market function. Responsible for configuration, data quality, and supporting business needs through technical requirements.
Responsibilities
- Own day-to-day configuration of our rapidly evolving CRM, including playing a role in implementing our new tools
- Deep understanding of CRM features to support the solution design process
- Track business opportunities, build revenue funnels, and distribute reporting
- Maintain system data quality and enforce best practices
- Work closely with GTM team leadership to translate business needs into technical requirements and to maintain a reliable configuration roadmap
- Provide support on deal desk functions, coordinating internal approvals with legal and finance teams
- Produce documentation for system changes, data models, and processes.
Requirements
- Hands-on CRM admin experience and a deep understanding of the leading CRM tools on the market
- Experience implementing and rolling out new business systems
- A deep understanding of:
- • Data management best practices and data architecture
- • How to leverage automation to scale a business
- Technical aptitude and comfort leading deployments, user testing, and QA; experience working within a DevOps cycle is a plus
- Familiarity with APIs, integration concepts, and third-party integration tools
Benefits
- 30 days of paid vacation
- Access to a variety of fitness & wellness offerings via Wellhub
- Mental health support through nilo.health
- JobRad® bike lease
- Substantially subsidized company pension plan for your future security
- Subsidized Germany-wide transportation ticket
- Budget for additional technical equipment
- Flexible working hours for better work-life balance and hybrid working model
- Virtual Stock Option Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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