Partnerships Executive supporting global airport experience network. Providing operational and administrative support to the Partnerships team.
About the role
- Associate Director role in Account Management at Airwallex, leading complex tech sales in enterprise accounts. Drive customer solutions and engage cross-functionally within a fintech environment.
Responsibilities
- Take a consultative approach with customers to ensure solutions provided suit their unique business needs
- Build relationships with internal stakeholders to manage and optimize customer engagement and platform usage
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience
- Project manage complex customer projects across a number of technical and non-technical domains
- Be proactive in identifying and solving client challenges
- Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
- Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind
- Report weekly and monthly performance against KPIs, metrics and targets
- Ensure the best customer experience and onboarding process for new customer
- Work closely with customer and technical support teams to develop best practices around client engagement
Requirements
- At least 8 years of experience managing complex technology sales to or account management of enterprise accounts
- Experience in account management has included work with API’s
- Exceptional communication skills and comfortable conversing with people of all backgrounds and domains
- Success-oriented and holds self accountable for delivering key outcomes, including KPIs and revenue targets
- Preferred: sales experience in payments or fintech
- Preferred: meaningful, collaborative relationships with all people that you work with
Benefits
- Medical, dental, and vision insurance
- 401(k) plan
- Short-term and long-term disability
- Basic life insurance
- Well-being benefits
- 20 paid days of vacation
- 12 paid days of company holidays
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