Manage customer service teams at Humânia, a leader in patient support programs. Ensure operational efficiency and improve customer relations within the healthcare sector.
About the role
- Junior Specialist in Customer Support at AirHelp assisting air passengers with claims issues. Engaging through multiple communication channels while applying industry regulations and resolving queries.
Responsibilities
- Deliver timely, accurate, and empathetic support to customers via multiple channels (phone, email, WhatsApp).
- Successfully resolve customer queries and technical issues while maintaining high customer satisfaction scores.
- Apply basic legal knowledge (provided through training) to advise air travelers on their rights and claims.
- Identify customer needs and guide users through platform features and functionalities.
- Monitor, analyze, and report product issues and customer feedback to relevant teams. Maintain accurate internal databases with customer interactions and technical issues.
- Contribute to continuous improvement by sharing insights, workarounds, and feature requests with cross-functional teams.
- Follow established procedures while achieving efficiency and quality targets.
Requirements
- Fluent spoken and written communication in Brazilian Portuguese and English, with the ability to explain complex information clearly.
- Strong problem-solving skills with a drive to see issues through to resolution.
- Empathy and a genuine passion for helping people, willing to go the extra mile.
- Attention to detail and the ability to follow procedures accurately.
- Ability to multitask while maintaining quality standards.
- Patience when handling difficult cases and challenging customer interactions.
- Availability to work Monday–Friday during business hours (08:00–18:00, with breaks).
- Please submit your CV in English.
Benefits
- Group life insurance.
- Food allowance.
- Wellhub.
- Mindfulness platform (Mindgram).
- Unlimited, free use of AirHelp Plus.
- Internal training programs and knowledge-sharing events.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Analista Administrativo JR at Humânia focusing on operational excellence and data insights for health solutions. Responsible for maintaining global indicators and strategic reporting.
Executive Assistant - IT Operations role supporting day - to - day operational execution across people and technology functions. Focus on employee lifecycle processes and core IT tasks.
Senior Analytics Partner leading analytics for the operations department at Wemolo, focusing on insights and KPI governance. Collaborating with stakeholders and driving data - driven decisions.
Principal FinOps Consultant advising clients on cloud financial management and value optimisation within Cloud & Infrastructure at Infosys Consulting. Leading strategies and optimising cloud investments through enterprise - level insights.
Principal FinOps Consultant at Infosys solving clients' cloud financial management challenges. Leading optimisation practices across cloud environments for enterprise technology transformation.
Consultant within Digital Operations advising clients on modern IT and Digital operating models. Collaborating across AI, cloud transformation, and cyber resilience challenges in technology.
Operations Associate managing integration of new objects and streamlining operational workflows at innovative AI property management company.
Operations Manager responsible for customer service project setup and team management in Germany. Leading process design and project management while working in a flexible hybrid model.
Operations & Integration role at Ralph transforming acquired companies to meet operational standards. Collaborating closely with VP Operations on process design and automation.