Airport Operations Crew providing award - winning customer service to JetBlue Customers at the airport. Managing luggage, ticketing, boarding, and assisting special needs.
About the role
- Operations Administrator ensuring operational aspects of the company run smoothly. Collaborating with sales, operations, vendor partners, and project managers for various tasks.
Responsibilities
- Meet the expectations and requirements of internal and external customers
- Establish and maintain effective relationships with customers and gain their trust and respect
- Assists the contract review and approval process by working with sales, management, legal, and customers to obtain executed contracts in a timely manner; responsible for obtaining approval and maintaining contract files in accordance with Company policies and procedures
- Facilitate the credit approval process by working with the credit analyst and negotiating with customer on additional credit requirements
- Obtain documentation (contracts, certificates of insurance, licensing, etc.) to set up new vendors and ensure existing vendors meet Company requirements
- Work with clients and management on lease extensions and negotiates rate increases
- Coordinate the execution of lease transferals; work with current lessee and prospective lessee to negotiate new contract terms and ensure a seamless and timely transition
- Facilitate federal and state submittals/permits/requirements for the region.
- Prepare and execute lease extension documents for current customers
- Facilitate the purchase of buildings for current customers wishing to purchase their leased units
- Prepare documentation for changes in rental rate; work closely with Operations, Sales and Billing to ensure customer’s billing is correct following modification to the original lease
- Obtain approvals and code invoices for payment
- Manages the ReRent invoices and consolidation for the region
- Administrative support for sales, operations, and management
- Greeting visitors and answering phones in a friendly and professional manner
- Back up and support for the region’s operations
- Filing
- Assisting with special projects, such as process improvements
- Performs other duties as assigned
Requirements
- Experienced in customer service, heavy phone call volume, administrative and clerical procedures
- Exceptional written and verbal communication skills
- Demonstrated ability to provide outstanding customer service
- Strong work ethic, positive attitude, and professional demeanor
- Ability to perform well in a fast-paced setting
- Ability to stay organized while navigating multiple applications and processes
- Strong organizational and administrative skills
- Competency in Microsoft applications including Word, Excel and Outlook
- Able to work well as part of a team, helping out with various tasks as required
- Bilingual in Spanish a plus
Benefits
- It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter!
- We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!
- We all need to rest and recharge, that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays!
- We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
- 401(k) Retirement Plan with Company Match.
- Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.
- We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!
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