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About the role
- Contract Administrator managing Bulk and Microbulk customers for Airgas. Focused on sales support, contract management, and customer service in an assigned territory.
Responsibilities
- The Contract Administrator - Bulk (Sales Admin) is responsible for managing all aspects of Airgas’ relationship to our existing Bulk and Microbulk customers within an assigned sales territory.
- The primary goal is profitably retaining these Bulk and Microbulk customers throughout their contract period and beyond.
- Responsible for signing Product Sales Agreements (PSA’s) with new Bulk and Microbulk customers throughout the assigned sales territory.
- Supporting the sales team through efficient contract administration, data management, and customer service to ensure smooth operations and compliance with company policies.
- Prepare, review, and process sales contracts, agreements, and related documentation, ensuring accuracy and adherence to company standards and legal requirements.
- Accurately input and maintain customer and contract data in CRM systems (e.g., SAP, Salesforce), ensuring data integrity and accessibility for sales and finance teams.
- Provide administrative support to the sales team, including preparing presentations, reports, and proposals, and assisting with customer inquiries and requests.
- Act as a primary point of contact for customer inquiries related to contracts, pricing, and order status, providing timely and professional assistance.
- Generate regular and ad-hoc reports on sales performance, contract status, and customer trends to support strategic decision-making.
- Ensure all contract administration activities comply with Airgas policies, procedures, and relevant regulatory requirements.
- Liaise with various departments, including sales, finance, legal, and operations, to resolve issues and facilitate smooth contract execution.
- Identify and suggest improvements to contract administration processes to enhance efficiency and accuracy.
- Assist with order entry and tracking as needed, ensuring seamless communication between sales and logistics.
Requirements
- Knowledge of customer segmentation and ability to prioritize the targeting of customers delivering the highest value to Airgas.
- Capability to lead customer interactions with Industry insights versus listing Airgas capabilities and engage the customer by linking their business priorities to the Airgas value proposition.
- Proven success of using their deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities.
- Demonstrates an understanding of the customer’s buying process (i.e. or Sales Process) and can proactively advance the purchase decision.
- Able to make Data-Driven decisions to frame next steps with customers.
- Qualifies and quantifies the impact of maintaining the status quo or pursuing a competitors' solutions.
- Must have excellent organizational, written and oral communication, listening and presentation skills.
- Experience using a Smartphone and/or Tablet and its functionality to enhance productivity and better interact with our customers is a plus.
- Strong PC skills (e.g. Google applications including Gmail, Sheets, Docs and Slides; or MS Office applications including Word, Excel, PowerPoint and Outlook) with ability to acclimate to a PC based order entry system and wireless, handheld scanning device.
- Self-starter; self-motivated, operates with a sense of urgency; ability to work and succeed independently.
- Strong analytical and planning skills.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Demonstrate the ability to consistently achieve assigned financial goals.
- Familiarity with industrial and specialty gases
Benefits
- medical, dental, and vision plans
- short-term and long-term disability
- life and accidental death and dismemberment (AD&D) insurance
- Employee Assistance Program (EAP)
- pre-tax commuter transportation benefit
- parental leave
- vacation
- sick time
- floating holidays
- jury duty and funeral/bereavement leave
- paid holidays for all eligible full-time employees
- 401k plan with company matching funds
- tuition reimbursement
- discounted college tuition for eligible employees’ dependents
- Airgas Scholarship Program for dependent children
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