Senior Business Analyst specializing in fleet maintenance and management services, collaborating with stakeholders to translate needs into software requirements.
Responsibilities
Gather and document business requirements from a diverse group of stakeholders, end-users, technical and management teams, to create and enhance our software products that optimize fleet maintenance and management processes, support business growth, and provide value to our customers
Work closely with cross-functional teams, including operations, maintenance, and IT departments, to understand business requirements and align our software products and analytics initiatives with organizational objectives
Provide knowledge transfer and support to designers and developers, assisting with building web and mobile applications as well as Power BI dashboards that visualize key performance indicators (KPIs), trends, and metrics pertinent to fleet maintenance and management operations
Collaborate with development teams to ensure technical feasibility of requirements
Create and maintain project documentation, including user stories, functional requirements, process flows, behaviour driven use cases and acceptance criteria in conjunction with peers and other subject matter experts
Effectively communicate project status and progress to stakeholders and leadership
Identify opportunities for process improvements and innovation, contributing to the enhancement of our fleet maintenance and management strategies and methodologies
Utilize advanced analytics techniques and tools to dissect complex datasets related to fleet maintenance and management operations, including but not limited to asset tracking, vehicle performance, maintenance processes and schedules, and cost analysis
Understand and document data integrations, data cleansing, and transformation processes, ensuring data accuracy and integrity across systems
Communicate complex analytical findings effectively to stakeholders, providing insights that drive informed decision-making
Stay abreast of industry trends, emerging technologies, and best practices in fleet maintenance and management analytics
Requirements
Proven 5+ years of experience as a Business Analyst ideally within a fleet maintenance and management company or similar industry
Deep understanding of business analysis methodologies, tools, best practices, software development processes and technologies
Strong organizational skills to manage multiple projects, prioritize tasks and meet deadlines within an agile environment
Excellent analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to adapt and be flexible in responding to new information, requirement changes and shifting priorities in an evolving business landscape
Experience with data analysis and visualization tools
Bachelor’s degree in Computer Science, Engineering, Business, or a related field
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