Product Management Analyst I at AAA providing product management support for pricing and marketing analysis. Responsible for data analysis, problem - solving, and assisting in product implementation with a focus on insurance.
About the role
- Business Analyst Intern joining Proofpoint's cybersecurity team to enhance operational efficiency through technology and analytics. Collaborating across departments for strategic initiatives and process improvements.
Responsibilities
- Evaluate, test, and provide feedback on third-party tools (e.g., project management, time tracking, resource allocation, automation platforms) to enhance operational efficiency.
- Work closely with cross-functional teams to integrate new tools into existing workflows and drive adoption.
- Support system administration for Professional Services tooling, including configuration, user support, and troubleshooting.
- Design, create, update, and maintain business reports and dashboards that provide actionable insights into operational performance.
- Collaborate with stakeholders to identify key performance indicators (KPIs) and ensure data accuracy and accessibility.
- Document, analyze, and maintain process workflows for the Professional Services team.
- Identify bottlenecks and inefficiencies in service delivery processes and propose data-driven optimizations.
- Develop and maintain standard operating procedures (SOPs) for key business processes.
- Act as a liaison between Professional Services, IT, and other departments to align technical solutions with business needs.
- Provide training and documentation to end-users on new processes and tools.
- Work with leadership to support strategic initiatives related to scalability, efficiency, and data-driven decision-making.
- Identify opportunities for process improvements and implement solutions that optimize business operations and workflows.
Requirements
- Excellent problem-solving abilities and a detail-oriented approach to operational challenges.
- Exposure to with data analysis and visualization tools (e.g., Excel, SQL, Power BI, Tableau, or equivalent).
- General understanding of business process documentation, workflow automation, and operational efficiency improvements.
- Strong motivation to identify and solve key business problems.
- Experience with project management, professional services automation (PSA) or CRM systems.
- Experience working in a fast-paced, evolving environment.
- Strong communication skills.
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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