AVP leading talent development and risk control strategies for national accounts at Travelers. Managing and executing business plans with a focus on analytics and resource allocation.
About the role
- Operations Control Lead managing risk and control activities across North America operations. Overseeing risk assessments, testing programs, and team of Control Testing Specialists.
Responsibilities
- Lead business units through RCSA preparation, execution, and documentation – providing constructive challenge to control effectiveness ratings backed by evidence.
- Own the annual premium coding testing program – a key SOX control for underwriting – ensuring all testing is completed within required deadlines and to required standards.
- Partner with the Financial Controls Unit (FCU) and SOX teams to design and execute testing strategies and sampling methodologies tailored to product line risk profiles, process design, and premium volume.
- Manage and develop a team of Control Testing Specialists, providing guidance, coaching, and performance feedback.
- Perform process walkthroughs, collect policy documentation, triage testing requests, and lead root cause analysis on discrepancies – maintaining all testing documentation to quality standards.
- Communicate testing results and findings clearly to senior management and key stakeholders, surfacing trends, systemic risks, and improvement opportunities.
- Track and manage control remediation activities arising from RCSAs, audit findings, and risk events through closure.
- Identify and pursue opportunities to digitize and automate testing procedures and reporting dashboards, improving quality and efficiency across the program.
- Serve as the primary business liaison for ad-hoc requests from FCU/SOX and external auditor team on underwriting processes and controls.
Requirements
- 8+ years of experience in insurance or financial services
- Strong knowledge of underwriting processes, policy and binder terms, and premium coding practices
- Proven ability to manage multiple competing priorities with rigor and calm under deadline pressure
- Strong analytical and problem-solving skills, with a habit of evidence-based reasoning
- Clear, confident communication style – comfortable presenting findings to senior leaders across product lines
- Experience navigating organizational change and driving process improvement
- Bachelor’s degree in Business, Finance, or related field
- Proficiency in Microsoft Office Suite; familiarity with SharePoint and GRC tools a plus
Benefits
- competitive benefits package
- healthcare
- professional development opportunities
- bonuses
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