Process Associate responsible for managing customer documentation and operational requirements in the logistics domain. Ensuring timely delivery and compliance in a global team environment.
About the role
- Senior Claims Operations Lead managing Warranty claims for AIG. Supporting the claims team with internal and external stakeholders.
Responsibilities
- Answer incoming phone calls, emails, and correspondence concerning insurance claims
- Interface with stakeholders concerning claims matters
- Evaluate requests to determine claim approval or denial
- Adjudicate and settle claims according to fair practices
- Train and mentor other claims agents
- Audit claims files to ensure best practices
Requirements
- Home state Adjuster’s license
- 2+ years of P&C adjusting experience
- Outstanding customer service experience
- Excellent verbal and written communication skills
- Experience in conflict resolution and negotiation
- High School Diploma or equivalent
- Analytical skills
- Basic Excel, Word, and Outlook skills
Benefits
- Total Rewards Program, a comprehensive benefits package
- Health, wellbeing, and financial security benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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