Strategic partner to business stakeholders translating goals into technology solutions at Organon. Collaborating to enhance Sales Enablement and Commercial Excellence capabilities in the U.S.
About the role
- Focus Firm Relationship Manager supporting key Back Office relationships at Corebridge Financial. Evaluating service issues, facilitating change, and ensuring compliance with firm rules.
Responsibilities
- Support Key Premier and Elite 1 Focus Firm Back Office Relationships.
- Review, research and evaluate customer/firm issues.
- Handle complex service-related problems in a timely manner.
- Work within SRM guidelines to responsiveness of cases.
- Work directly with Focus Firms on projects, initiatives, errors, and escalations.
- Attend and facilitate in person and virtual firm meeting and conferences.
- Facilitate change within Corebridge and the firm to improve and streamline business.
- Proactive Communication of changes/issues.
- Responsible for Firm and OMR scorecards.
- Sharing results & opportunities for improvement.
- Ensure departments are adhering to firm rules.
- Build relationships with focus firms, business units, intercompany service departments, Strategic Accounts, Internal/External Wholesalers and Financial Advisors.
- Facilitate exception reviews.
- Develop resolution recommendations.
Requirements
- 5+ years combined experience with Annuities and/or Relationship Management
- Knowledge of fixed, index and variable products and processes
- Strong negotiation skills
- Strong written and verbal communication
- Strong interpersonal skills with high energy level
- Proven track record of problem solving skills
- Passionate about customer service
- Attention to detail, accuracy and quality
- Ability to work with Senior Management across business lines without supervision
- Strong team player
- Enjoys fast paced environment
- Attendance and performance must be in good standing.
Benefits
- Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
- Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
- Employee Assistance Program: Confidential counseling services and resources are available to all employees.
- Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
- Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
- Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
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