Customer Service Representative builds and maintains client relationships while assisting with system implementation. Collaborates with internal teams and oversees client inquiries and needs.
About the role
- Customer Service Representative providing support for veterans and end users. Processing orders and assisting with device setup for a leading mobile mPERS manufacturer.
Responsibilities
- Respond to any questions or concerns from the VAs and establish positive relationships
- Process orders from the VAs in a timely manner while maintaining accuracy
- Create sales orders in Netsuite
- Activate devices and ensure orders are processed for the day
- Create and send invoices after orders have been processed
- Assist end users in setting up their accounts, activating, and testing their devices
- Process returns, replacements, and accessories that are needed by end users
- Cross train in shipping and RMA testing
- When needed help ship out devices and account for inventory
- Test returned devices for defects
- Adapt to new processes and technology
- Assist with projects as required
- Work with other departments to maintain efficiency and find resolutions to larger technical issues
Requirements
- High school diploma or GED Required
- Must be able to pass a drug test and background check
- Proficiency with Microsoft Office/Google Products
- Customer Service experience preferred
- Self-manage with moderate supervision
- Team player with can-do attitude
- Results-oriented, creative-problem solver; Able to meet deadlines
- Attention to detail, focus, follow-up and follow-through; methodical time management
Benefits
- Medical, vision, and dental benefits
- 401(k) retirement plan with company match
- Generous PTO
- Company-paid Life and AD&D insurance
- Short-term and long-term disability benefits
- Other perks such as a fun culture, company events, an awesome team, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative at Wawanesa Insurance delivering exceptional service in a high - paced contact center. Resolving inquiries and supporting policy updates while ensuring compliance with company standards.
Research and Sales Support Specialist providing backend support for Harvard Business Publishing's sales teams. Managing client requirements and ensuring optimal use of products and services through training and reports in India.
Customer Experience Specialist providing legendary hospitality and coordinating custom itineraries for guests at Fresh Tracks Canada. Engaging with clients pre, during, and post travels to ensure satisfaction.
Schaeffler寻找销售和客户服务协调员。负责执行订单获取和订单履行流程及客户支持工作。
Customer Support Parts Agent managing customer inquiries and orders for spare parts at IWK. Collaborating with sales and logistics teams to ensure effective order processing and customer communication.
Customer Service Admin managing regulatory watch and technical support for maritime classification. Engaging with clients and facilitating compliance throughout operations.
Customer Support Manager for CARSYNC's innovative fleet management platform. Overseeing customer inquiries and ensuring effective onboarding and support processes.
Supervise the Customer Service Department ensuring timely outbound shipment deliveries at CEVA Logistics. Oversee team performance and maintain internal relationships for cargo flow optimization.
Telesales role in a successful Legal Tech firm based in Heidelberg. Engaging and qualifying potential clients while collaborating with legal teams to drive growth.