Hospital Operations Supervisor responsible for leading medical equipment activities at Agiliti's hospital account. Managing inventory, staffing, and delivering quality service to clients.
About the role
- Hospital Operations Manager overseeing Asset360 program in Worcester, Massachusetts. Responsible for managing daily hospital operations and leading on-site employees for service excellence.
Responsibilities
- Proactively manages customer on-site service program (i.e. Asset360) and provides leadership and direction to all on-site employees
- Partners with internal teams on customer meetings to promote revenue growth, cost containment and expansion of services with customers
- Demonstrates in-depth knowledge of medical
- Conducts training for the company and customer staff on medical equipment
- Manages equipment inventory and par levels consistent with contract terms, pricing and policies
- Manages missing and lost equipment, accessories and software upgrades
- Understands and performs audits and periodic internal reviews to ensure proper business management practices are followed
- Complies with patient privacy laws in all matters
- Participates in hospital committees (e.g., Infection Control, Quality Control, Product Evaluation, Safety and Security Committees)
- Integrates appropriate hospital protocols and processes into daily activities
- Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations
- Recruits, trains and develops employees
- Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement
- Promotes communication among team members to create visibility for internal staff and the customer
- Makes sound and timely decisions
- Develops staffing and on-call schedules based on demand
- Holds self and staff accountable for completion of assignments
- Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and/or disagreements
- Ensures accurate documentation for billing and regulatory compliance
- Understands billing for account invoices and assists with account receivable collections
- Performs other assigned duties
Requirements
- Bachelor’s degree preferred or equivalent work experience
- 5 years of supervision/management experience and customer excellence experience
- Prior work experience in hospital setting preferred
- Knowledge of the healthcare industry; an understanding of hospital medical equipment is preferred.
- Business and financial management expertise to assist with contract management and account margin maintenance.
Benefits
- health insurance options for Medical, Dental & Vision plans
- Short- and Long-Term Disability plans
- Flexible Spending Accounts
- Health Savings Accounts
- Life Insurance Options
- Paid Time Off
- 401K Saving Plan with employer match
- Employee Discounts
- Tuition Reimbursement
- Daily Pay program
- Employee Assistance Program
- wellness programs
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