Hybrid Management Information Analyst – I

Posted 2 days ago

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About the role

  • Analista de Informações Gerenciais I at V.tal optimizing processes and collaborating across teams to enhance decision-making with data.

Responsibilities

  • Plan and control field technicians' schedules, ensuring adequate coverage according to demand and SLA.
  • Analyze volumes of service orders (installation, repair, maintenance) and forecast operational capacity needs.
  • Balance technicians by region, taking into account demand geolocation, expected productivity and travel time.
  • Create, adjust and optimize work areas (route planning and operational clusters).
  • Monitor and act in real time (intra-day) to redistribute resources.
  • Identify imbalances between supply (technicians) and demand (service orders) and propose corrective actions.
  • Support the definition of schedules, days off, shifts and working hours.
  • Build analyses and operational performance reports (capacity vs. demand, backlog, occupancy).
  • Work collaboratively with Planning (PCP / S&OP), Field Operations and Operational Control.

Requirements

  • Operational planning
  • KPI analysis
  • Schedule or team allocation management
  • Demand and capacity analysis
  • Experience with field operations
  • Experience with routing or service scheduling
  • Completed university degree

Benefits

  • Meal and/or Food Allowance
  • Transportation Allowance
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Private Pension Plan
  • Profit-sharing Program (PPR)
  • Pharmacy Assistance
  • Childcare Assistance
  • Flexible working hours
  • V.tal Benefits Club
  • Extended maternity leave (6 months)
  • Extended paternity leave (20 days)

Job title

Management Information Analyst – I

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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