Senior Analyst responsible for partnership execution in strategic technology with significant influence on LPL’s third - party technology ecosystem. Focused on driving measurable business outcomes with strategic discussions.
About the role
- Implementation Analyst leading client implementations for financial institutions at a global fintech leader. Involves training, consulting, and project management for various online banking products.
Responsibilities
- Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels with minimal supervision.
- Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
- Walk clients through setup, testing and procedures, including conducting training and client presentations.
- Provide after-hours support, as well as ability to adjust shift and work additional hours to support client implementations.
Requirements
- Degree in Computer Science, Management Information Systems, Finance, Accounting or Business (or equivalent experience)
- Minimum 10 years of experience with Commercial/Business Banking either at a Financial Institution or at a Financial Services corporation serving banks or credit unions.
- Minimum 5 years of customer-facing projects or in a client support role
- Financial Services Industry experience
- Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)
- Strong research, problem solving and analytical skills to determine appropriate options for resolving clients issues.
- Time management skills to work on multiple projects and effectively meet deadlines
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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