Operations Manager leading telecommunications teams to excellence at Encepta. Responsible for team management, strategic planning, and process optimization in Calgary, Alberta.
AV
Hybrid Consultor(a) Bilíngue de Relacionamento com Clientes Internacionais – B2B
Posted last month
About the role
- Customer Consultant managing relationships with international clients in B2B operations at V.tal. Involves operational collaboration, incident management, and service quality assurance.
Responsibilities
- Atender clientes internacionais em inglês via e-mail, reuniões virtuais, telefone e relatórios.
- Garantir visibilidade e comunicação clara sobre incidentes, provisão e performance operacional.
- Gerenciar solicitações E2E (end-to-end) desde abertura até fechamento.
- Monitorar indicadores operacionais e de qualidade (SLA, MTTR, backlog, reincidência etc.).
- Participar de reuniões técnicas e executivas com clientes multinacionais.
Requirements
- Inglês fluente (leitura, escrita e conversação)
- Experiência prévia com atendimento B2B
- Desejável experiência em: Telecom, TI, Cloud, Datacenter, Infraestrutura, Gestão de incidentes, Customer Success ou Service Desk corporativo
- Familiaridade com ITSM (ServiceNow, Jira, Remedy etc.)
- Comunicação multicultural, Gestão de conflitos, Organização e priorização, Visão de cliente, Capacidade analítica, Resiliência, Senso de dono
- Formação Superior em Administração, Relações Internacionais, Engenharia, TI, Telecom ou áreas correlatas.
Benefits
- Vale Alimentação e/ou Refeição
- Vale Transporte
- Assistência Médica
- Assistência Odontológica
- Seguro de Vida
- Previdência Privada
- Programa de participação nos resultados (PPR)
- Auxílio Farmácia
- Auxílio creche
- Flexibilidade de horário
- Clube de Vantagens V.tal
- Licença maternidade estendida (6 meses)
- Licença paternidade estendida (20 dias)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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