Program Manager III leading complex programs for organizational strategy at PNC. Collaborating with business and technology teams to deliver high - quality solutions and support corporate objectives.
VC
Hybrid Program Manager – Mobile Crisis Services
Posted 49 minutes ago
About the role
- Program Manager overseeing Mobile Crisis Services at Village Behavioral Health. Responsible for compliance, documentation, staffing, and service delivery in crisis interventions in Virginia.
Responsibilities
- Ensures all components of the Mobile Crisis Responder Program meet compliance standards in accordance with federal/state laws, DBHDS licensing & contracting requirements, & agency policies.
- Provide supervision to program staff (licensed/non-licensed professionals and interns) including interviewing, scheduling, training, performance evaluation, and coaching.
- Provide 24/7 on-call support to MCR team.
- Develop, implement, and update crisis response procedures and safety protocols.
- Conduct trainings for new & existing employees on MCR program SOPs, resources & tools (including documentation, EHR systems, etc.)
- Develop & maintain a trauma-informed care environment that adheres to agency overall objectives, standards, mission, & values.
- Collaborate with law enforcement, medical staff, regional CSBs, and community partners.
- Monitor response coverage, response times, and service quality to identity areas of opportunity.
- Partner with company stakeholders to identify risks, budget needs, trends, etc. for transparency and optimizing the effectiveness of business decisions.
- Lead recurring team meetings as a basis of communication for program updates, team goals/expectations, team building, etc.
- Develop strategy to expand program coverage areas and improve service delivery.
- Develop & maintain detailed recording systems for all components of the program's data for reporting and audit purposes.
- Contribute to overall development of policies and standard procedures to meet agency objectives and standards.
Requirements
- Bachelor's degree in Human Service, Psychology, Sociology or related field and/or equivalent work experience
- 3+ years' experience in behavioral health crisis intervention field
- 1+ years' experience in leadership role within behavioral health field
- Experience with Mobile Crisis Response programs
- Completion of Mobile Crisis Responder (MCR) training administered by DBHDS
- Expert working knowledge of behavioral health crisis intervention practices, federal/state laws, Commonwealth of Virginia DBHDS regulations, and HIPPA laws
- Valid Driver's License with acceptable driving record and reliable transportation
- Ability to be an agile team player and serve various functions of program demands
- Proficient with Microsoft Office 365 and computer/mobile device functions
- Effective written and verbal communication skills amongst various demographics
- Ability to obtain CPR/First-Aid Certificate and Crisis De-escalation Certificate
- Experience and/or ability to manage and train employees on EHR systems
Benefits
- medical, dental, and vision coverage
- life insurance
- 401k
- PTO including paid holidays
- professional development assistance
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