Technical Systems Specialist managing Contact Center systems and resolving technical issues for clients. Working collaboratively on new solutions and ensuring system efficiency.

Team with deep knowledge in the Contact Center Technologies world mainly: Multichannel
Self-service
Routing
Cognitive processes
Recording, quality and Workforce Management
Outbound
Reporting
Integrations
Focused on providing our experience and knowledge in supporting our Clients and Partners ( Consultants and Service Companies) in consulting, deployment, development, operation, maintenance and evolution of their Customer Service infrastructures.
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Technical Systems Specialist managing Contact Center systems and resolving technical issues for clients. Working collaboratively on new solutions and ensuring system efficiency.
Técnico de Sistemas Contact Center en Afiansys, responsable de configuración y mantenimiento de sistemas. Integrando IA en operaciones de Contact Center y proporcionando soporte técnico.
Technician specializing in Contact Center systems at Afiansys, focusing on implementing AI solutions. Responsible for configuring and maintaining technical systems while ensuring efficient operations.