Técnico de Sistemas Contact Center en Afiansys, responsable de configuración y mantenimiento de sistemas. Integrando IA en operaciones de Contact Center y proporcionando soporte técnico.

Team with deep knowledge in the Contact Center Technologies world mainly: Multichannel
Self-service
Routing
Cognitive processes
Recording, quality and Workforce Management
Outbound
Reporting
Integrations
Focused on providing our experience and knowledge in supporting our Clients and Partners ( Consultants and Service Companies) in consulting, deployment, development, operation, maintenance and evolution of their Customer Service infrastructures.
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Técnico de Sistemas Contact Center en Afiansys, responsable de configuración y mantenimiento de sistemas. Integrando IA en operaciones de Contact Center y proporcionando soporte técnico.
Technician specializing in Contact Center systems at Afiansys, focusing on implementing AI solutions. Responsible for configuring and maintaining technical systems while ensuring efficient operations.