Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Provide expertise in Capital Delivery programme ensuring compliance with water quality regulations. Develop tools for performance monitoring and support water quality teams in their efforts.
Responsibilities
- Working in the Water Quality Services Department, in this role you will provide subject matter expertise to the business’s Capital Delivery programme.
- Ensuring water treatment and mains delivery programmes are delivered to a high standard which complies with the Water Supply (Water Quality) Regulations 2016.
- Develop and maintain tools to ensure performance monitoring of water quality is optimised and automated.
- Tools are accurate, auditable and support regulatory reporting.
- Provide day to day water quality support to Capital Delivery teams.
- Implement and monitor recommendations from DWI.
- Undertake monitoring, reporting and performance management practises to understand and assess how planned team achievements and targets can be met.
- Risks relating to water quality are identified and managed aligned with business strategies and regulatory requirements.
- Ensure water quality procedures related to water quality are up to date, understood and followed.
- Support in the design, planning, build and implementation of “new pathway” projects.
- Identify and implement process improvements that strengthen drinking water quality controls, regulatory compliance and operational performance within our regulatory and statutory obligations.
- Review and authorise risk assessments and method statements.
- Monitor compliance with security protocols, identifies any failures and maintains our response to water quality security issues.
- Authorise the introduction into supply of new infrastructure.
- Prepare, interpret and report water quality data.
- Ensure appropriate actions are taken following sample failures or unusual results.
- Provide training to internal and external colleagues regarding water quality matters.
- Undertake water quality audits across Capital Delivery projects, both infra and non infra.
Requirements
- Previous water industry experience in either Water Quality or Production and supply / distribution.
- A scientific degree or equivalent and UK water industry experience.
- A thorough understanding of water production, supply and distribution and how this can impact upon water quality.
- Strong hands-on experience using Qlik to design, develop and maintain interactive dashboards, reports and self-service analytics for users across the business.
- Ability to work with stakeholders to understand and translate water quality reporting requirements into Qlik solutions.
- Ability to interpret and explain water quality data and present in accordance with business requirements.
- A good understanding of existing and emerging treatment technologies.
- A working knowledge of Reg 31 and WRAS approval schemes.
- Ability to communicate with all stakeholders both internally and externally, verbally and in writing.
- Confident, flexible and professional at all times, able to work effectively as part of the Water Quality team and within the wider business.
- Understanding and ensuring compliance with company procedures and the Water Supply (Water Quality) Regulations 2016.
- A full UK driving licence.
- Participation on the Operations Scientist standby roster, providing water quality support and advice 24/7.
Benefits
- Competitive salary dependant on skills and experience
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
- Disability Confident As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form.
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