Qualified accountant for the Scottish Charity Regulator, managing financial governance and compliance of charities. Facilitating improvements in charity financial management and decision making.
About the role
- Mgr-Loyalty Strategy & Program supporting launch of Aeropostale and JCPenney cross-brand loyalty program. Collaborating across teams and focusing on governance, operations, and execution.
Responsibilities
- Support the end-to-end launch of the Aero + JCP cross-brand loyalty program, ensuring alignment to approved strategy, business rules, and financial guardrails.
- Act as a COE partner to cross-functional teams, helping translate loyalty strategy into executable plans across marketing, tech, operations, and customer experience.
- Support development of launch materials, internal training, FAQs, and customer communications.
- Assist in documenting program rules, benefits, customer experience flows, and operational processes.
- Partner with Marketing and Digital teams to plan and execute loyalty activations, campaigns, and member journeys.
- Monitor program performance against KPIs (enrollment, engagement, redemption, lift, and ROI) and identify optimization opportunities.
- Stay current on loyalty trends and competitive landscape to inform future enhancements.
Requirements
- 3-5 years of experience in loyalty, CRM, customer strategy, or related marketing roles.
- Experience supporting or managing loyalty or rewards programs.
- Analytical skills with the ability to interpret performance data and insights.
- Strong project management and cross-functional collaboration skills.
- Strong written and verbal communication skills.
Benefits
- medical/dental/vision
- term life insurance
- paid vacation/holidays
- 401(k) Savings Plan with company match
- associate discount on Catalyst Brands merchandise
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