Hybrid Regional Admissions Manager

at Hyperion Development, LLC

• Job title: Regional Admissions Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Durban, South Africa

About the role

• Regional Admissions Manager at HyperionDev, driving and maintaining revenue growth in tech education through team management. Oversee admissions strategy, lead conversion, and operational efficiency.

Responsibilities

• Direct line management of team captains team responsible for the senior/admissions consultants (Performance, People, and operations management)
• Ability to work US hours alongside your team
• Management of our US university partner performance (Sales performance, People, and operations management)
• Implement best practices within the team to engage with a range of leads to advise them on course choice and enrollment
• Creating and managing shift schedules to service the various target market regions
• Coordinate your team to achieve the required KPIs and exceed the monthly Revenue Target
• Ensure team activity targets & SLA’s are achieved (calls, emails, chats, inbound activity etc.)
• Maintain strong, long-term relationships with our company and finance partners
• Train junior or new admissions staff members, as and when needed
• Ensure all administration relating to admissions is completed effectively
• Working closely with other teams and finding opportunities to optimise enrollments or scale revenue
• Contributing to process improvements
• Paying attention to competitors and their activities within the e-learning space (within and outside your designated regions)
• Identifying opportunities for new business within the market
• Schedule and Host Webinars on a frequent basis
• Coordinate and host open days on campuses (JHB and Cape Town) - if applicable to your region
• Assistant in the launch of new university partners by implementing a communication and training strategy for the admissions team
• Conduct quality assurance through call and email reviews, providing regular feedback to admissions consultants
• Conduct training (first time and refresher) for the admissions team. This may include (but is not limited to) product knowledge, systems, sales skills, company policies, and company operations)
• Be required to perform admissions consultant duties if/when required (conducting calls, responding to emails)
• Provide accurate and consistent reporting to the Director of Revenue/Head of Marketing (sales revenue, sales activity, university performance, lead volume, lead quality).
• Ensure weekly and monthly KPI tracking is up-to-date and accurate
• Create, update and manage the rules of engagement policy with the admissions team members
• Ensure team compliance is met (correct invoicing, discounts applied, adopting university partner brand guidelines)

Requirements

• 2+ years of exposure to the tech industry
• 2+ years of professional, full-time B2C Sales Management experience, preferably in the Education or EdTech Industry
• 2+ years of professional, full-time sales or account management experience leading a team
• 2+ years of experience working through complex sales cycles with multiple touchpoints and decision-makers.
• 2+ years’ track record of meeting revenue targets and performance quotas
• 2+ years of administering and managing an accurate pipeline and reporting from a CRM
• Ability to record productivity, a report from and maintain sales CRM systems, spreadsheets, and collate market data
• Fast learner, with meticulous attention to detail with near perfect verbal and written communication skills.
• A problem-solving and positive attitude with interest in the future of education and online learning

Benefits

• Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus
• Learn new tech skills: We offer our employees the opportunity to enrol part-time in our Coding Bootcamps.
• Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.
• Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.