Help Desk Intern providing essential technical support for Aegro's leading agricultural management platform. Collaborating with users to resolve IT issues efficiently and enhance operational workflows.
Responsibilities
Provide remote and on-site technical support to employees, troubleshooting IT issues
Receive and manage tickets through the system, ensuring SLAs are met
Install, configure, and maintain operating systems and software
Assist with equipment installation and configuration and with office network maintenance
Document processes, create user guides, and suggest improvements to equipment and systems
Requirements
Currently enrolled in a Technical course in IT or pursuing higher education in Computer Networks, Information Systems, or related fields
Basic knowledge of networking and IT infrastructure
Good communication skills, proactive attitude, ability to solve technical problems, organized, and eager to learn
Availability to work on-site in Porto Alegre/RS
Benefits
💸 Internship stipend — R$ 1,586.00
🏙️ Hybrid model — 1 day per week on-site in Porto Alegre/RS and 4 days remote
⏰ Flexible hours — because life isn't a straight line
🚌 Transportation allowance — to facilitate your commute
🍽️ Meal allowance or on-site cafeteria at Caju — freedom to use as you prefer: groceries, restaurants, or delivery
🏠 Home office support from Caju — extra assistance to cover electricity, internet, and make your workspace more comfortable
🧠 Caju Health — two free sessions per month with psychologists and nutritionists to care for mind and body
💪 Wellhub — easy access to gyms and wellbeing platforms
🎉 Birthday day off — one day off during your birthday month to celebrate your way
🎓 Development support — content about agribusiness and soft skills to support your learning
🚀 Referral program — refer great people to our team and earn a reward at Caju
📈 Possibility of permanent hire — we want you to grow with us
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