Hybrid Help Desk Intern

Posted 3 weeks ago

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About the role

  • Help Desk Intern providing essential technical support for Aegro's leading agricultural management platform. Collaborating with users to resolve IT issues efficiently and enhance operational workflows.

Responsibilities

  • Provide remote and on-site technical support to employees, troubleshooting IT issues
  • Receive and manage tickets through the system, ensuring SLAs are met
  • Install, configure, and maintain operating systems and software
  • Assist with equipment installation and configuration and with office network maintenance
  • Document processes, create user guides, and suggest improvements to equipment and systems

Requirements

  • Currently enrolled in a Technical course in IT or pursuing higher education in Computer Networks, Information Systems, or related fields
  • Basic knowledge of networking and IT infrastructure
  • Good communication skills, proactive attitude, ability to solve technical problems, organized, and eager to learn
  • Availability to work on-site in Porto Alegre/RS

Benefits

  • 💸 Internship stipend — R$ 1,586.00
  • 🏙️ Hybrid model — 1 day per week on-site in Porto Alegre/RS and 4 days remote
  • ⏰ Flexible hours — because life isn't a straight line
  • 🚌 Transportation allowance — to facilitate your commute
  • 🍽️ Meal allowance or on-site cafeteria at Caju — freedom to use as you prefer: groceries, restaurants, or delivery
  • 🏠 Home office support from Caju — extra assistance to cover electricity, internet, and make your workspace more comfortable
  • 🧠 Caju Health — two free sessions per month with psychologists and nutritionists to care for mind and body
  • 💪 Wellhub — easy access to gyms and wellbeing platforms
  • 🎉 Birthday day off — one day off during your birthday month to celebrate your way
  • 🎓 Development support — content about agribusiness and soft skills to support your learning
  • 🚀 Referral program — refer great people to our team and earn a reward at Caju
  • 📈 Possibility of permanent hire — we want you to grow with us

Job title

Help Desk Intern

Job type

Experience level

Entry level

Salary

R$1,586 per month

Degree requirement

Associate's Degree

Location requirements

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