Primary point of contact for customer support post - implementation at Early Warning. Managing complex issues and facilitating discussions to ensure timely solutions.
About the role
- Enterprise Customer Enablement & Engagement Manager at Adobe developing AI-powered customer programs to enhance activation and adoption. Leading initiatives for dynamic engagement across enterprise customers.
Responsibilities
- Develop Customer Programs: Build the direction of dynamic enterprise customer engagement programs across audience groups and solutions that evolve based on customer signals.
- Drive Customer Enablement: Coordinate the delivery of training and enablement tools, technical documentation, and resources for customers on Adobe Experience League.
- Produce AI Focused Insights: Leverage AI to identify activation risk and adoption gaps to prioritize high-impact customer cohorts and programs that translate to scalable metrics and assets.
- Champion Customer Outcomes: Identify lighthouse customers, co-develop reference stories, and ensure practical impact through real workflows and results.
- Align with Cross Functional Teams: Collaborate with customer success, sales, GTM, marketing, and product teams to ensure engagement experiences support solution value realization and expansion pathways.
- Strengthen Solution Roadmap with Customer Voice: Surface customer feedback for new capabilities, integrations, and roadmap investments to unlock deeper solution potential for customers.
Requirements
- 10+ years of customer marketing experience in creativity or productivity business solutions, or related fields within SaaS, productivity software, or enterprise technology.
- Demonstrated capability to develop customer initiatives that encourage activation and usage.
- Strong functional understanding of AI capabilities to drive and measure customer programs.
- Proven communication and presentation skills, with the ability to translate technical innovation into business value.
- Strong cross-functional leadership skills and experience partnering with customer facing and marketing teams.
- Willing and able to travel nationally and internationally up to 30% of the time.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Paid time off
- Wellness programs
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Membership Manager at Girl Scouts of Northern New Jersey responsible for recruiting and retaining girl and adult members. Engaging communities in Bergen County and surrounding areas for inclusion and growth.
Manager handling Financial Due Diligence projects in Transaction Services for Sancovia. Leading vendor assistance and project support with client and internal team collaboration.
Market Manager leading housing stability efforts for Housing Connector in Seattle, managing local partnerships and operational performance for increased housing access.
Market Manager leading housing stability initiatives for Housing Connector in Portland. Responsible for managing partnerships and market - level operations to ensure effective housing solutions.
Engagement Manager for Wavicle focusing on enterprise client relationships in Data, Analytics & AI. Driving account expansion and strategic initiatives with cloud and AI platforms.
Manager des méthodes industrielles à Benfeld, soutenant les équipes dans la transformation des processus de production.
Senior Manager in Pharma & MedTech Business IT supporting digital transformation projects. Collaborating with clients on R&D functions and defining digital strategies.
Internship in Area Management at CMA CGM, a global leader in shipping. You will optimize vessel loading and apply pricing policies under guidance.
Health & Safety Manager responsible for leading and enhancing HSEQ practices across a growing operational business with a focus on safety culture and compliance.