Quality Manager overseeing and managing billing quality processes and audits at WM. Engaging stakeholders and ensuring billing accuracy and improvements across departments.
About the role
- Billing Specialist responsible for issuing invoices and managing billing processes for Adistec in Brazil. Assist clients with invoice inquiries and collaborate with internal teams to ensure accurate billing procedures.
Responsibilities
- Responsible for issuing Merchandise and Service Invoices for standard operations, following internal procedures and guidance from the tax department.
- The primary focus will be on issuing merchandise invoices (tangible goods); service invoices will be issued only on a seasonal or occasional basis.
- Must work autonomously, ensuring correct tax classification and compliance with current legislation.
- Fiscal documents will be issued through the ERP system and, when necessary, manually using an issuer tool.
- Approximately 80% of issuance will be sales invoices for merchandise; the remainder will cover other operations such as demonstrations, inter-branch transfers, consignments for exchange, bonuses, and other operation types.
- Includes analysis of the Service Order and Sales Proposal to ensure the correct document issuance date and payment method (installments, cash, cashier's check, account credit, etc.).
- Provide support to end users and resellers regarding billing matters, such as invoice adjustments, re-invoicing, cancellations, due dates, and general guidance.
- Invoice Preparation and Issuance: Generate and send invoices to customers, ensuring billing information is accurate and complete.
- Account Management: Maintain customers' financial records, updating accounts to ensure accuracy.
- Discrepancy Resolution: Investigate and resolve any issues or errors that arise in the billing process.
- Customer Interaction: Communicate with customers to clarify invoice questions and resolve disputes, ensuring a positive relationship.
- Interdepartmental Collaboration: Work closely with other teams such as Sales, Customer Service, and Accounts Receivable to ensure billing procedures are accurate.
- Record Keeping: Maintain complete and accurate billing records for regulatory compliance and analysis.
- Data Analysis: Analyze billing data to identify trends, errors, and improvement opportunities, and prepare reports for management.
Requirements
- Knowledge and practical experience with RICMS to clearly identify operation codes, tax situation codes, NCM and correlations, rates, base reduction and tax incentives (guidance and specifics will be provided).
- Familiarity with legislation and the nature of IPI, ISS, PIS and COFINS to ensure correct issuance of fiscal documents.
- Ability to read XML files to identify potential inconsistencies and errors.
- Basic understanding of withholding taxes on federal taxes for services.
- Ability to identify customer tax registration status (taxpayer, non-taxpayer, exempt) for correct taxation.
- Experience with DIFAL and, occasionally, ICMS-ST is desirable.
Benefits
- Flexible Meal Allowance (Swile) card - R$ 52.00 per day
- Commuting allowance via Flexible Mobility (Swile) card - home-to-work route R$ 280.00 per month or Parking
- Health Plan: Omint SC2 - 100% paid for the employee and 70% for dependents
- Dental Plan: Care Plus - optional and paid by the employee
- Life Insurance - 100% company-paid
- Home Office Allowance of R$ 100.00 per month
- Birthday day off
- Partnership with SESC
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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