Planning and Logistics Analyst analyzing data to ensure timely product availability and cost efficiency. Managing logistics processes and inventory to support operational success across teams.
About the role
- Senior IT Technician providing advanced technical support for on-site and remote internal customers. Troubleshooting hardware, software, and peripheral issues while ensuring timely incident resolution.
Responsibilities
- Configure and deploy computers and necessary peripheral devices to on-prem and remote customers
- Install and configure enterprise software platforms (Microsoft Office, Adobe, etc.) in accordance with company standards and specifications
- Perform troubleshooting techniques to diagnose and resolve issues
- Record issues and their resolutions in the help desk system
- Perform root cause analysis to eliminate recurring issues
- Identify opportunities for implementing automation to replace manual tasks
- Create and maintain standard work and knowledge base articles
- Ensure compliance with data security and privacy policies
- Provide training and guidance to customers on how to operate software and computer equipment
- Organize and schedule upgrades and maintenance to minimize disruption to customers
- Perform other IT related functions as directed by management
Requirements
- 3–5 years of proven experience as IT Technician or relevant position required
- Excellent diagnostic and problem-solving skills required
- Excellent communication skills required
- Outstanding organizational and time-management skills required
- Tech savvy with working knowledge of office automation products, data management and remote control required
- Good understanding of computer systems, mobile devices, and other tech products required
- Degree in Computer Science or relevant field required
- Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) preferred
- Knowledge supporting Mac equipment preferred
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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