Hybrid Commercial Lines Account Manager

at Acrisure

• Job title: Commercial Lines Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mount Pleasant, United States

About the role

• Account Manager responsible for policy maintenance and client services in commercial lines. Collaborating with team and ensuring exceptional client relationships across multiple states and accounts.

Responsibilities

• Have a primary responsibility for policy maintenance and service of an assigned portion of accounts.
• Maintain a high level of client retention by managing the day-to-day service needs of clients.
• Market and service accounts in accordance with the platform objectives and procedures.
• Establish and maintain a strong relationship and assist client advisors in making decisions on account updates and coverage for accounts.
• Collaborate with client advisors to review exposures and insurance programs for assigned clients.
• Provide day-to-day service and anticipate customer’s needs.
• Handle initial report of claims and follow up to ensure proper claim progression.
• Monitor carrier activities to ensure they fulfill their responsibilities to the customer.
• Complete account reviews and attempt to round-out each customer’s insurance portfolio.
• Provide timely, professional, accurate communication to client, team, and carrier representatives.
• Coach and mentor junior members of the commercial lines.

Requirements

• Demonstrated verbal and written communication skills including correct grammar, spelling, and punctuation in correspondence.
• Must have a high level of understanding accounting or strong math skills.
• High degree of critical thinking; ability to problem solve when the answer is not readily apparent.
• Demonstrated attention to detail, producing outcomes with minimal errors.
• Ability to adapt well to change in direction and priority in a fast-paced environment.
• Ability to demonstrate advanced level proficiency with a variety of technology including MS Office.
• Knowledge of Agency Management Systems; Applied Epic a plus.
• Able to function independently and as part of a team.
• Complies with continuing education requirements for agent licensing as well as professional designations.
• Keeps informed regarding industry information, new production information, coverages, and technology to continually improve knowledge and stay current.

Benefits

• Comprehensive medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Fertility benefits
• Wellness resources
• Paid sick time
• Generous paid time off and holidays
• Employee Assistance Program (EAP)
• Complimentary Calm app subscription
• Immediate vesting in a 401(k) plan
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Commuter benefits
• Employee discount programs
• Paid maternity leave and paid paternity leave (including for adoptive parents)
• Legal plan options
• Pet insurance coverage