Service Manager overseeing restaurant operations, guest service, and team development. Leading culinary experiences and event management in a collaborative environment.
About the role
- Manager overseeing all aspects of parts expediting at Canon, enhancing operational performance while ensuring customer satisfaction in a hybrid workspace.
Responsibilities
- Accountable for managing all aspects of the rapid response expediting process, including 24 x 7 support
- Proactively developing and implementing strategies that enhance overall operational performance and drives positive customer satisfaction
- Direct and coach each direct report to achieve superior level of customer satisfaction
- Manages and directs the day-to-day operations of the 24 x 7 Expediting Coordinators
- Oversees Expediting Partners activities holding them to account for on time performance, accurate billing, and SOP adherence
- Schedules staff to provide support to customers on a 24 x 7 basis
- Monitors and manages the Support Rep phone line ensuring no gaps in coverage or delays in answering
- Completes monthly grading of calls into Support Line for each Support Team member
- Develops and publishes productivity metrics including presenting those live to upper management as required
- Resolve direct customer escalations, issues, and concerns favorably
- Creates purchase orders to vendors as needed and validate direct reports are completing daily purchases cost-effectively
- Proficient in creating, maintaining, and updating in scope system settings and values as needed
- Works closely with IT team to correct systemic issues
- Develops, trains, hires, and provides guidance to staff
- Maintains authority for personnel related decisions within the department
- Responsible for reviewing and improving internal procedures to more efficiently service the company
- Completes all other tasks, projects and functions assigned by Manager
Requirements
- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management experience
- Cross Functional Team participation in projects both on and off site
- Travel as required to complete business objectives
- Proficient in Advanced Excel, Power Point, and use of analytical tools
- Ability to multi-task
- Computer skills with a knowledge of Oracle
- Excellent written and verbal communication skills
Benefits
- Health insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- 'Dress for Your Day' attire program
- Volunteer opportunities to give back to our local community
- Canon welcome kit and official merch
Job title
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