Gerente de Delivery de Tecnologia na Digio lidera entrega de soluções digitais com equipes multidisciplinares. Foco em modernização tecnológica e cumprimento de requisitos regulatórios.
About the role
- Manager overseeing all aspects of parts expediting at Canon, enhancing operational performance while ensuring customer satisfaction in a hybrid workspace.
Responsibilities
- Accountable for managing all aspects of the rapid response expediting process, including 24 x 7 support
- Proactively developing and implementing strategies that enhance overall operational performance and drives positive customer satisfaction
- Direct and coach each direct report to achieve superior level of customer satisfaction
- Manages and directs the day-to-day operations of the 24 x 7 Expediting Coordinators
- Oversees Expediting Partners activities holding them to account for on time performance, accurate billing, and SOP adherence
- Schedules staff to provide support to customers on a 24 x 7 basis
- Monitors and manages the Support Rep phone line ensuring no gaps in coverage or delays in answering
- Completes monthly grading of calls into Support Line for each Support Team member
- Develops and publishes productivity metrics including presenting those live to upper management as required
- Resolve direct customer escalations, issues, and concerns favorably
- Creates purchase orders to vendors as needed and validate direct reports are completing daily purchases cost-effectively
- Proficient in creating, maintaining, and updating in scope system settings and values as needed
- Works closely with IT team to correct systemic issues
- Develops, trains, hires, and provides guidance to staff
- Maintains authority for personnel related decisions within the department
- Responsible for reviewing and improving internal procedures to more efficiently service the company
- Completes all other tasks, projects and functions assigned by Manager
Requirements
- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management experience
- Cross Functional Team participation in projects both on and off site
- Travel as required to complete business objectives
- Proficient in Advanced Excel, Power Point, and use of analytical tools
- Ability to multi-task
- Computer skills with a knowledge of Oracle
- Excellent written and verbal communication skills
Benefits
- Health insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- 'Dress for Your Day' attire program
- Volunteer opportunities to give back to our local community
- Canon welcome kit and official merch
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Payments Manager overseeing payment operations and relationships with payment service providers in Limassol. Managing transaction processing and compliance in a hybrid work environment.
Country Manager responsible for business development in the offshore wind energy sector. Leading a team while managing client relationships, marketing, and partnerships.
Associate Manager Medical Communication preparing clinical and regulatory documents for medical technology firm. Ensuring compliance with medical device regulatory requirements and mentoring junior staff.
Site Manager overseeing service operations for wind turbines at Vestas. Mentoring team members for optimal performance and ensuring client satisfaction in renewable energy.
Bid Manager responsible for managing complex projects at Vestas, a leader in wind energy. Collaborating with sales teams and ensuring competitive offers in project execution.
Manager leading process innovation initiatives for Customer Solutions at Asurion. Driving operational improvements and collaborating with cross - functional teams to enhance efficiency.
Service Delivery Manager managing end - to - end service lifecycle across federated supplier ecosystem for ITV. Ensuring high - quality service delivery and driving continuous improvement.
Manager in Interpath's CII team advising major UK businesses on complex restructuring and insolvency solutions. Leading engagements and supporting junior team members in high - profile assignments across jurisdictions.
Lab Manager overseeing day - to - day operations of SAFE Lab. Responsible for supervising MSW students and managing research initiatives at the University of Pennsylvania.