Field technician performing maintenance and technical support tasks at Kardex Remstar. Ensuring excellent service and customer satisfaction for automated warehouse solutions.
About the role
- Field Service Engineer supporting moderately complex technical operations at military sites, providing troubleshooting and customer support. Requires travel and active DOD security clearance.
Responsibilities
- Support moderately complex Field Service activities in operating environments at depots, training sites, and customer field operations with training, operation or repair
- Provide technical skills in area of proficiency and demonstrate ability to troubleshoot technical issues at all types of military and commercial field assignments
- Determine solutions in resolving a wide variety of technical problems
- Interface directly with customer personnel to address technical support issues
- Work at remote locations under general supervision of others
- Provide regular reporting of progress and status
- Provide budget, cost and schedule input for design assignments
- Communicate clearly (written and oral) with other company personnel and the customer as required
- Participate in preparation of less complex proposals
- May provide technical knowledge and assistance to other engineers and support personnel
- Support, communicate, reinforce and defend the mission, values and culture of the organization
- Attend appropriate engineering, customer or business meetings
- Mentor and coach less experienced engineers
Requirements
- Experience of 3+ years of field related technical or electronic experience
- Experience servicing/repairing electrical or electronic equipment
- Must be able to travel domestically 50% when in home location
- Will be deployed up to 6 months increments usually internationally
- U.S. Citizenship required
- Active DOD security clearance or ability to obtain such clearance
Benefits
- competitive salary and benefits package
- medical, dental, and vision coverage
- company contribution to a health savings account
- telemedicine
- life and disability insurance
- legal insurance
- 401(k) savings plan
- wellness programs focusing on physical, emotional, and financial well-being
- flexible work schedules with 9/80 program
- competitive vacation
- health/emergency leave
- paid parental leave
- community service hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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