Field Service Engineer responsible for installation, service, and repair of coding and marking products in the UK. Traveling to customer sites and ensuring excellent service and repairs.
About the role
- IT Field Service Technician at The 20 LLC providing enterprise-class IT services across various industries. Responsibilities include troubleshooting, customer support, and hardware repairs in a dynamic environment.
Responsibilities
- Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
- Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
- Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
- Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
- Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics.
- Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
- Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
- Back up data and perform system restores as needed to maintain functionality.
- Test solutions for accuracy, document work, and provide recommendations for ongoing system health.
Requirements
- Practical experience with hardware assembly, disassembly, maintenance, and repair.
- Strong knowledge of Windows OS (installation, recovery, setup, updates) and major software suites (e.g., Microsoft Office).
- Familiarity with antivirus, security, and firewall technologies, including installation and recovery.
- Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
- Solid troubleshooting skills across OS, hardware, and network issues, including malware and virus removal.
- Ability to identify and diagnose failed hardware components.
- Valid Drivers License.
- A+, Net+, and Sec+ certifications, or equivalent experience preferred
- Experience with all modern operating systems preferred
- Deep understanding of business networking preferred
- General understanding of technology related to small-medium businesses preferred
- Virtualization experience is a plus!
Benefits
- Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
- Competitive 401(k) participation with up to 4% contribution match
- Certification reimbursement to support your continued development
- Meaningful opportunities for advancement within a growing organization
- A culture built on drive, accountability, collaboration, and excellence
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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