IT Field Service Technician at The 20 LLC providing enterprise - class IT services across various industries. Responsibilities include troubleshooting, customer support, and hardware repairs in a dynamic environment.
About the role
- Service Engineer role focusing on Microsoft Power Platform for Enterprise Information Services. Shaping large-scale services while mentoring engineers and driving innovation in patient care.
Responsibilities
- Help shape, grow, and supercharge large-scale services through the Microsoft Power Platform
- Influence cost models, drive standards, and champion new technologies
- Mentor rising engineers and make data-driven decisions that elevate performance, security, and caregiver experience
- Master telemetry, lead disaster recovery readiness, and solve complex issues
- Administrator and strategy owner for the Microsoft Power Platform (PowerApps, Power Automate, Copilot Studio)
Requirements
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
- 8 or more years of related experience
- Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
- Strong experience with n-tier solutions
- Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
- Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
- Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
- Strong experience leveraging data and metrics to drive behavior, process, and priority decisions.
- Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.
Benefits
- Health care benefits (medical, dental, vision)
- 401(k) Savings Plan with employer matching
- Life insurance
- Disability insurance
- Paid parental leave
- Paid time off (vacations, holidays, health issues)
- Professional development opportunities
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