IT Field Service Technician at The 20 LLC providing enterprise - class IT services across various industries. Responsibilities include troubleshooting, customer support, and hardware repairs in a dynamic environment.
About the role
- Field Service Engineer responsible for installation, service, and repair of coding and marking products in the UK. Traveling to customer sites and ensuring excellent service and repairs.
Responsibilities
- Responding to breakdowns on customer sites, quickly performing maintenance, diagnostics, and repairs on units to guaranteeing that our products operate to the required standards.
- Striving to maintain and grow customer relationships through excellent customer service and communication and implement any necessary corrective actions.
- Timely and professionally handling field service calls and issues arising from field service visits.
- Traveling daily to and from your home address to customers sites across the midlands and further afield when required.
Requirements
- At least two years’ experience gained within a technical / engineering customer service or field service role.
- A proven track record of working in a field service capacity, gained within a customer focused environment with problem solving experience within an electronics/electro-mechanical, or a relevant technical discipline.
- A full UK driving licence
Benefits
- Health insurance
- Professional development opportunities
- Career growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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