Technical Operations Manager overseeing building services across North and South America. Driving operational excellence and compliance while collaborating with regional teams.
About the role
- Technical Program Manager overseeing omnichannel projects at Accellor; driving technical execution and stakeholder communication across teams.
Responsibilities
- Manage the Portfolio: Oversee the end-to-end lifecycle of multiple concurrent projects (e.g., BOPIS, Ship-from-Store, Endless Aisle, POS integrations) from concept to launch.
- Technical Alignment: Work closely with Solution Architects and Engineering Leads to ensure technical designs are scalable and align with business goals.
- Dependency Management: Identify and resolve critical path dependencies between frontend teams (Web/Mobile), backend services (OMS/ERP), and third-party logistics providers.
- Stakeholder Reporting: Provide clear, data-driven status reporting to VP-level executives regarding program health, risks, and milestone achievements.
- Agile Governance: Facilitate Sprint Planning, Scrum of Scrums, and Quarterly Planning (PI Planning) sessions to prioritize the backlog effectively.
Requirements
- Experience: 10+ years of Technical Program Management experience, with at least 3 years dedicated to eCommerce, Retail, or Supply Chain domains.
- Omnichannel Expertise: Proven track record delivering features like Buy Online Pick Up In Store (BOPIS), Curbside Pickup, or Returns Management.
- Multi-Project Management: Demonstrated ability to manage 3+ complex technical projects simultaneously without dropping the ball.
- Technical Fluency: Strong understanding of API integrations (REST/GraphQL), Microservices architecture, and Cloud Platforms (AWS/Azure/GCP).
- Tooling: Expert proficiency in JIRA, Confluence, and project management tools (Asana, Smartsheet, or MS Project)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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