Consulting Manager delivering high - quality assignments in health and social care sectors for Crowe. Engaging in business development and maintaining effective client relationships in a hybrid working environment.
About the role
- Claims Casualty Team Manager responsible for leading claims activities and coaching team members. Ensuring quality compliance and customer service excellence within the claims unit.
Responsibilities
- Review claim files regularly for quality
- Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints)
- Coach and counsel employees on performance in a responsive and timely manner
- Resolve a variety of customer service issues through communication and interaction
- Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs
- Manage employee recruitment and development effectively
- Identify and implement staff development and training needs to support an effective succession plan
- Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations
- Maintain knowledge of current industry developments and best practices
- Participate in committees and projects that will support the organization's goals and objectives
Requirements
- Bachelors
- Equivalent combination of education and experience
- Preferred 4-6 years Automotive Claims handling
- Required 1-3 years Supervisory
- Advanced organizational, planning and delegation skills critical
- Advanced oral and written communication skills necessary
- Advanced interpersonal skills essential
- Ability to effectively lead change required
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
- Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
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