Primary System Analyst providing expert level support for Charles River IMS solutions. Involves administration, support, and collaboration with clients and internal teams.
About the role
- As a Functional Analyst at 2CX, bridge business and tech, driving customer experience innovations through smart solutions. Collaborate on strategic projects enhancing processes for client interactions.
Responsibilities
- Analyze, map, and document business and functional requirements;
- Define and model processes and workflows, ensuring clarity and efficiency;
- Support project planning and execution, working closely with technical and business teams;
- Gather requirements from internal and external stakeholders;
- Participate in strategic meetings to align expectations, deadlines, and deliverables;
- Contribute to continuous improvement of processes and solutions.
Requirements
- Degree in Computer Science, Information Systems or related fields
- Experience in requirements analysis and systems documentation
- Knowledge and experience with Agile methodologies (Scrum, Kanban or similar)
- Strong communication skills, analytical ability and ease working in a team
- Experience in process analysis and continuous improvement
- Familiarity with process modeling tools, such as BPMN.
Benefits
- Health insurance
- Dental insurance
- Babysitter allowance
- Childcare allowance
- Parking
- Flexible hours
- Life insurance
- Food allowance
- Meal allowance
- Transportation voucher
- Home office allowance
- Gympass
- Bonus
- Complimentary breakfast
- Cafeteria
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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