Hybrid Workplace Engineer

at itnetX (Switzerland) AG

• Job title: Workplace Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Opfikon, Switzerland

About the role

• Senior Microsoft Workplace Engineer providing solutions and support for Microsoft 365 services in Swiss market. Collaborating with customers to enhance digital workplace culture and services offered.

Responsibilities

• Develop and maintain strong business relationships and provide excellent customer service
• Ensure user and business needs are met, from governance definition to service implementation within the Office 365 scope: Microsoft Endpoint, Microsoft Teams, Microsoft SharePoint Online, Microsoft Exchange Online, migration planning and execution
• Anticipate user needs by driving innovation through the development and implementation of a consistent Office 365 roadmap
• Serve as the technical point of contact for our customers and support our managed services as a 3rd-level engineer
• Document processes and procedures, and support the definition of standards
• Perform scheduled maintenance during and outside business hours
• Provide technical support to our sales team
• Consultancy and solution design
• Conduct customer workshops

Requirements

• Completed IT training in system engineering with a federal VET diploma (EFZ), System Technician HF, or equivalent; Bachelor’s degree is an advantage
• Strong technical skills, especially in the following product and technology areas
• Additional Microsoft 365 knowledge and experience is a strong asset
• Broad IT knowledge in infrastructure and networking (more of a generalist than a specialist)
• High degree of independence, resilience, flexibility and willingness to learn
• Structured working style and good knowledge of Microsoft Office applications
• Friendly personality, confident presence in customer situations and ability to work in a team
• Willingness to work in a changing environment, dive into new topics continuously and develop professionally
• Enjoy traveling
• Excellent German skills; good English and French skills, spoken and written (B2 level or higher)

Benefits

• Ideal conditions to advance your career in the booming and future-oriented IT cloud market
• The opportunity to take on responsibility and contribute as a key team member to the company’s transformation
• Be part of a motivating and dynamic team that contributes to the company’s success with very progressive and flexible working conditions
• Active support for further training