Help Desk Manager overseeing IT support operations and team development for a remote - first organization. Ensure efficient service delivery and enhance employee IT experiences.
HG
Hybrid Werkstudent/Praktikant – Technischer Kundenservice, Digital Apps & Lösungen
Posted 6 months ago
About the role
- Technical Customer Support role for digital applications and solutions at HARTMANN. Involves support tasks and collaboration with international teams in Germany.
Responsibilities
- Eigenverantwortliche Mitarbeit im Support für unsere künftigen Apps & Solutions
- Unterstützung im Aufbau einer Knowledge Data Base (u.a. Erstellung von FAQ & Guidelines)
- Support und Ansprechpartner für die Kolleginnen und Kollegen aus dem globalen Bereich
- Enge Zusammenarbeit mit den Digital Offices in Hamburg, Stuttgart, Schaffhausen und Barcelona
- Programmierkenntnisse von Vorteil (HTML, Java script, CSS)
Requirements
- Idealerweise ein Studium mit dem Schwerpunkt (Wirtschafts-)Informatik oder ähnlicher Fachrichtung
- Gutes Verständnis & Interesse für Apps und digitale Lösungen
- Affinität zu Smartphones/digital Devices sowie Kenntnisse in iOS und Android
- Hohes Maß an Selbstständigkeit und Problemlösefähigkeit
- Motiviert neues zu Lernen und in internationalen Teams zu arbeiten
- Fließende Deutschkenntnisse und sehr gute Englischkenntnisse in Wort und Schrift.
Benefits
- Flexible Arbeitszeiten (Gleitzeit)
- Eigener Firmenlaptop mit der Möglichkeit tageweise remote zu arbeiten
- Ausreichend Parkplätze, Kantine mit Café Bar sowie laufende Angebote im Mitarbeitershop
- Networking Möglichkeiten mit anderen Praktikanten und Werkstudenten, z.B. beim gemeinsamen Lunch
- Attraktive Mitarbeiterrabatte auf z.B. Reisen, Mode und Technik über unsere Corporate Benefits Plattform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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