Hybrid Warranty Analyst

at Cummins Inc.

• Job title: Warranty Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Nurnberg, Germany

About the role

• Warranty Analyst adjudicating warranty decisions on eMobility traction products for Cummins. Collaborating with diverse teams and managing warranty claims across international clients.

Responsibilities

• Join the current product support service engineering team as the warranty adjudicator for eMobility traction products.
• Undergo training and cross-department collaboration to grow into the role.
• Serve as the main contact for warranty decisions on products like electric motors, inverters, and eAxles for international clients.
• Collaborate closely with departments such as Quality, Order Management, Repair Shop, and Operations.
• Develop strong technical knowledge of products to support accurate warranty decisions and reporting.
• Analyze technical input from stakeholders to prepare final warranty decisions for customers.
• Manage warranty claim contracts across multiple international customers.
• Contribute to continuous improvement initiatives and occasionally assist with diagnostics on products, vehicles and systems, always prioritizing safety.

Requirements

• Bachelor’s or Master’s degree in Industrial Engineering, Electromechanical Engineering, or equivalent experience in field service engineering.
• Solid technical background, particularly in electric motors, inverters, and automotive systems.
• Proven experience handling automotive warranty claims.
• Intermediate-level professional experience, ideally including customer-facing roles such as Call Center Representative.
• Strong verbal and written communication skills in both German and English, with the ability to translate technical findings into clear customer reports.
• Skilled in building effective relationships across internal teams and external partners.
• Highly accountable and reliable in meeting deadlines and commitments.
• Proactive in personal and professional development through both formal and informal learning opportunities.

Benefits

• Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.