Vice President of Prefabrication responsible for strategic vision and leadership at Facility Solutions Group. Driving revenue and profit expansion through Manufacturing and Supply Chain methodologies in Construction projects.
About the role
- VP managing AI-powered frontline capabilities and cross-functional initiatives for a financial technology company. Leading strategy and execution to enhance customer engagement and operational efficiency.
Responsibilities
- Manage large-scale, cross-functional initiatives focused on servicing & frontline experience AI-powered assist.
- Define strategy, drive execution, and deliver capabilities that transform frontline team engagement with customers.
- Oversee epics and product features, define objectives and key results (OKR), and develop roadmap.
- Collaborate with product managers, user experience designers, and technical teams to ensure seamless integration.
- Monitor performance, track KPIs, and report to senior leadership.
Requirements
- Bachelor’s Degree and 10+ years of relevant work experience in Operations, Technology or other relevant Self-Service Digital and Mobile capabilities;
- 10+ years Product and Program management managing complex multiple-year enterprise initiatives / projects simultaneously across multiple functions and stakeholders
- 10+ years of Leadership experience, including working with cross-functional business partners and senior c-suite executives
- Ability to work Eastern Time Zone, while managing an offshore team
- Experience working in Agile at Scale (Scaled Agile Framework SAFe preferred)
- Proficient in the use of MS Office product suite, particularly Excel, PowerPoint
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Work from home options
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