VP Lifen Research overseeing the go - to - market strategy for AI - powered healthcare data solutions. Leading business performance and international expansion initiatives in the pharmaceutical sector.
About the role
- VP managing AI-powered frontline capabilities and cross-functional initiatives for a financial technology company. Leading strategy and execution to enhance customer engagement and operational efficiency.
Responsibilities
- Manage large-scale, cross-functional initiatives focused on servicing & frontline experience AI-powered assist.
- Define strategy, drive execution, and deliver capabilities that transform frontline team engagement with customers.
- Oversee epics and product features, define objectives and key results (OKR), and develop roadmap.
- Collaborate with product managers, user experience designers, and technical teams to ensure seamless integration.
- Monitor performance, track KPIs, and report to senior leadership.
Requirements
- Bachelor’s Degree and 10+ years of relevant work experience in Operations, Technology or other relevant Self-Service Digital and Mobile capabilities;
- 10+ years Product and Program management managing complex multiple-year enterprise initiatives / projects simultaneously across multiple functions and stakeholders
- 10+ years of Leadership experience, including working with cross-functional business partners and senior c-suite executives
- Ability to work Eastern Time Zone, while managing an offshore team
- Experience working in Agile at Scale (Scaled Agile Framework SAFe preferred)
- Proficient in the use of MS Office product suite, particularly Excel, PowerPoint
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Work from home options
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