Vice President responsible for strategic direction and client relationship management at The Herald Group, a public affairs firm. Overseeing execution of client programs in a fast - paced environment.
About the role
- Vice President of Global Professional Services leading strategic revenue initiatives for customer onboarding and service delivery in a technology-driven company. Transforming implementation success into customer value and retention.
Responsibilities
- Oversee the profitability of all paid service and training offerings
- Transform successful customer implementations into revenue streams
- Ensure maximum value for customers to support retention
- Lead the customer onboarding process and drive excellence in delivery
Requirements
- Proven experience in executive or leadership roles within professional services
- Strong understanding of customer onboarding processes
- Expertise in profitability and operational efficiency metrics
- Excellent communication and interpersonal skills
- Ability to drive customer retention and expansion strategies
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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