Spanish speaking Account Manager in Barcelona for a well-established iGaming operator. Supporting high value customers and managing loyalty programs within the commercial team.
Responsibilities
Help deliver a world class HVC loyalty & rewards program
Build exceptional relationships with high value clients
Introduce a package of benefits for HVCs
Analyse and report on the HVC segments
Monitor individual customer performance
Initiate campaigns for high value customers
Manage targets and a budget
Maximise and enhance the customer journey
Work alongside Product, CS and CRM teams
Create and implement a system to monitor customer base
Work alongside Marketing and Events teams
Proactively make outbound calls to clients
Provide regular updates on progress of work/tasks/projects
Work closely with the development team
Requirements
2 years’ experience in a similar role
Bilingual level of Spanish and proficiency in English
Good skills in Excel and data platforms
Strong analytical and communication skills
Ability to lead and manage colleagues indirectly and directly
Ability to work under pressure while meeting deadlines and delivering to reach performance KPIs
Excellent written and verbal skills, with a strong attention to detail and ability to present to senior stakeholders
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