Key Account Manager overseeing OTR sales and customer relationships in South Africa. Responsible for developing new business and maintaining key customer portfolios with site visits.
About the role
- Spanish speaking Account Manager in Barcelona for a well-established iGaming operator. Supporting high value customers and managing loyalty programs within the commercial team.
Responsibilities
- Help deliver a world class HVC loyalty & rewards program
- Build exceptional relationships with high value clients
- Introduce a package of benefits for HVCs
- Analyse and report on the HVC segments
- Monitor individual customer performance
- Initiate campaigns for high value customers
- Manage targets and a budget
- Maximise and enhance the customer journey
- Work alongside Product, CS and CRM teams
- Create and implement a system to monitor customer base
- Work alongside Marketing and Events teams
- Proactively make outbound calls to clients
- Provide regular updates on progress of work/tasks/projects
- Work closely with the development team
Requirements
- 2 years’ experience in a similar role
- Bilingual level of Spanish and proficiency in English
- Good skills in Excel and data platforms
- Strong analytical and communication skills
- Ability to lead and manage colleagues indirectly and directly
- Ability to work under pressure while meeting deadlines and delivering to reach performance KPIs
- Excellent written and verbal skills, with a strong attention to detail and ability to present to senior stakeholders
Benefits
- Employee Sales
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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