Vice President responsible for strategic direction and client relationship management at The Herald Group, a public affairs firm. Overseeing execution of client programs in a fast - paced environment.
About the role
- Vice President managing application support for BNY's production services. Leading tech solutions and mentoring team in a dynamic financial services environment.
Responsibilities
- Level 2 application support to solve more complex application issues.
- Act as an SME (Subject Matter Expert) for all incidents, problems and changes.
- Lead investigations and resolutions for incidents and engage the required groups.
- Track the incident throughout the lifecycle and ensure it is closed on completion.
- Maintain service uptime and SLA (Service Level Agreements) targets.
- Coordinate with the Senior Incident Officer/ Production Services Application Lead.
- Participate in root cause analysis to identify problems underlying the incidents.
- Support completion of the PTO (Permit to Operate) checklist.
- Proactively identify and manage continuity, security and resiliency risks.
- Identify new opportunities to streamline and improve recovery solutions.
- Identify repeatable manual tasks and lead efforts to automate.
- Provide knowledge and training to new support personnel.
- Recommend technical solutions on application problems.
- Be a mentor and lead junior team members.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 6-10 years of experience.
- A strong sense of customer commitment.
- Previous production support experience.
- Well-organized with the ability to multi-task and prioritize with minimal supervision.
- Excellent communication (written and verbal) and interpersonal skills.
- Basic experience with Windows operating systems.
- Experience on Database queries, SQL Server, Oracle, DB2, .Net, and Java.
- Good to have experience in Angular, C#, GIT, and JCL.
- Experience with monitoring tools such as Splunk, Prometheus, AppDynamics, and Moogsoft is a plus.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence.
- Generous paid leaves, including paid volunteer time.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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