Vice President of Broadband Services overseeing operational performance and subscriber growth at Stimulus Technologies. Leading cross-functional teams to drive network deployment excellence across western United States.
Responsibilities
Lead broadband service operations across all active markets
Own end-to-end service delivery performance including uptime, SLAs, and customer support outcomes
Ensure operational readiness and seamless transition of new service areas from construction to active operations
Recruit, train, and manage regional teams including field techs, NOC staff, and operational supervisors
Oversee installation, activation, and ongoing support workflows
Implement and optimize tools that are used to manage the network
Partner with Engineering, Construction, and Finance teams to align deployments with staffing, systems, and budget planning
Develop scalable operational frameworks to support expansion from tens of thousands to hundreds of thousands of customers
Requirements
15+ years in ISP operations or telecommunications
Proven expertise in managing large-scale network deployment projects
Strong understanding of ISP infrastructure, network planning, and deployment processes
Bachelor's degree in Engineering, Telecommunications, Business Management, or related field
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