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Hybrid Vice President – Broadband Services
Posted last week
About the role
- Lead broadband service operations across all active markets
- Own end-to-end service delivery performance including uptime, SLAs, and customer support outcomes
- Ensure operational readiness and seamless transition of new service areas from construction to active operations
- Recruit, train, and manage regional teams including field techs, NOC staff, and operational supervisors
- Oversee installation, activation, and ongoing support workflows
- Implement and optimize tools that are used to manage the network
- Partner with Engineering, Construction, and Finance teams to align deployments with staffing, systems, and budget planning
- Develop scalable operational frameworks to support expansion from tens of thousands to hundreds of thousands of customers
Requirements
- 15+ years in ISP operations or telecommunications
- Proven expertise in managing large-scale network deployment projects
- Strong understanding of ISP infrastructure, network planning, and deployment processes
- Bachelor's degree in Engineering, Telecommunications, Business Management, or related field
- PMP certification is a plus
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth
- Work with cutting-edge network technologies
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