Hybrid UX Designer – User Experience

at MJV Technology & Innovation

• Job title: UX Designer – User Experience
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• UX Designer contributing to the Squad of communication technical at MJV. Seeking a candidate with UX writing and usability skills to enhance customer experience.

Responsibilities

• We are looking for a UX Designer with experience in UX writing and usability heuristics. The ideal candidate will contribute their experience to current projects, be flexible, and possess excellent communication skills, executive presentation abilities, and the capacity to work in a multidisciplinary team.
• Work in the Technical Communication squad, supporting the creation and review of communication flows, ensuring clarity, accessible language, and a good experience for customers who have appointments and need smooth communication with our client.
• Plan and drive the CX vision across the Macro Journey, guiding activities and/or analyses from discovery (VOC findings) through to action rollout.
• Provide technical expertise on best practices in Design Thinking (DT), UX/UI, prototyping, facilitation of group dynamics, curation of secondary data, and relevant benchmarks.
• Interact with business decision-makers for prioritization and planning;
• Provide interim and final reports to the Business Owner (BO), CX Lead or executives for validation/repositioning of projects and other requests.
• Work in partnership with all squad members.

Requirements

• Bachelor's degree and (preferably) postgraduate studies in fields such as Design, Research, Architecture, IT, Project Management/Administration.
• Proven experience (2 years) in CX teams with projects related to Journeys/Close the Loop for large clients — clients with complex, multifaceted profiles.
• Proven experience (2 years) in prototyping digital and/or analog solutions (construction, validation and implementation).

Benefits

• TotalPass;
• Meal allowance (Vale Refeição);
• Group life insurance;
• Health and dental plan - Bradesco;
• Language groups;
• People Mobility: we provide support for people interested and available to work on challenging projects in other states and countries;
• Training initiatives: lectures, forums, knowledge-sharing sessions and discussions related to our business. We are constantly connected to learn more together;
• Partnerships: looking for discounts? We have a Workplace group where we share partnerships with educational institutions, language schools, gyms, restaurants, products and other services;
• +MJVer Program: internal referral program where you recommend a colleague to work with us and if the match is successful, you receive a reward;
• Co-creation: we connect talents to generate complete solutions. Collaboration is in our DNA.