Customer Experience Design Lead at Vodafone responsible for Leading Digital Transformation in Turkey. Collaborating to enhance customer experiences with innovative solutions and insights.
About the role
- UX Designer enhancing user experiences for digital identification and authentication solutions. Collaborating with product teams to improve user journeys, wireframes, and prototypes.
Responsibilities
- Collaborate with the product and UX teams to build personas and user journeys for digital identification processes, considering aspects such as biometrics and onboarding flows;
- Plan and conduct qualitative and quantitative research, analyzing data to identify problems and opportunities to improve the user experience;
- Develop wireframes, mid- to high-fidelity prototypes, and complex flows, ensuring visual consistency, adherence to usability standards, and a focus on secure, frictionless experiences;
- Evaluate the user experience through usability testing, behavioral metrics, and feedback, proposing continuous improvements—especially for identification and authentication flows;
- Actively participate in all stages of the design cycle together with Senior UX and the product team (research, ideation, prototyping, and validation);
- Support discovery activities such as interviews, heuristic analysis, data analysis, mapping digital onboarding journeys, information architecture, and persona creation.
Requirements
- Bachelor's degree, preferably in Graphic Design or a related field;
- Experience in UX/UI, Design Thinking, usability, and prototyping;
- Experience with Figma, Jira, Miro, and Maze.
Benefits
- Meal allowance on Flash card 🍽️
- Food allowance on Flash card 🛒
- Health insurance (SulAmérica) 🏥
- Dental insurance (MetLife) 😁
- TotalPass (wellness benefits) 💪
- Birthday day off 🎉
- Childcare assistance 👶
- Corporate university - UniSign 📚
- Life insurance 🔒
- Educational partnerships 🎓
- SESC benefits/partnership 🏖️
- Better Maternity Program 🤱
- Extended maternity and paternity leave 👪
- Pharmacy card 💊
- Profit-sharing (PLR) 💼
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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