Lead and conduct user research, create user-friendly designs and collaborate with our Engineering team
Develop research plans to dive into user needs, identify friction points, and collaborate with product management and engineering to create innovative solutions
Transform the current experience and propel our product's future capabilities to new heights
Ensure new features provide a seamless, enjoyable experience while meeting real-world user needs
Work closely with Product Owners, Team Leads, Developers and Testers using agile delivery practices
Drive the UI, Information Architecture, Product Guidance, Compliance to Regulatory requirements, gathering important telemetry data and synthesizing, and user interaction approaches for the product
Requirements
5+ years of professional experience leading user experience initiatives, researching, designing and socializing user experience approaches and solutions
5+ years creating wireframes, interaction design artifacts and providing UX direction to agile development teams
Significant experience in working directly with customers and specifically with the user personas
A degree in Cognitive Science, Human-Computer Interaction, Psychology, Industrial Design or a related field (or equivalent work experience)
Experience developing detailed research questions and corresponding well-thought-out research plans aligned with the product roadmap
Experience in conducting interviews, surveys, focus groups, usability testing, card sorting and heuristic evaluations
Creativity in defining and communicating useful user personas - ensuring that user personas are socialized throughout our organization and adopted into our product and engineering processes
Ability to summarize research findings into actionable insights and effectively communicate them to stakeholders to build empathy and understanding of user pain points
Passionate about applying a strong understanding of user-centered design principles and methodologies
Ability to evaluate and propose changes to existing information architecture
Ability to create detailed flows that articulate how a user achieves their goal (e.g., user flows, business process, customer journey maps, story maps)
Ability to create and evaluate prototypes rapidly including sharing the prototypes internally and with customers to ensure the best validation and feedback
Experience with using design software to create wireframes for development teams (e.g., Figma primarily)
Deep familiarity with creating and editing user stories in JIRA - an asset
A proven leader who will be passionate about owning this role, fully understanding the market and our users, and driving the strategy into the product roadmap
Strong critical thinking, with excellent written and verbal communication skills
Ability to prioritize, self-manage, and collaborate effectively in distributed teams
Benefits
Remote-first culture with the flexibility to work from anywhere in Canada
A people-first environment that values integrity, balance, and innovation
Competitive compensation, exceptional benefits, and funded learning & development opportunities
Hackathons, team events, and regular chances to share ideas and shape product direction
Generous paid time off, holidays, and a company-wide holiday shutdown
Dedicated time and funding for personal learning, certifications, and professional development
A collaborative and respectful environment where you can grow — and help others grow too
Opportunities to take on challenging work that expands your skill set and impact
Access to stock options and equity for long-term, high-impact contributors
Swag, team events, and a vibrant culture that celebrates people, passion, and progress
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