Hybrid User Experience Designer – Specialist

Posted 2 weeks ago

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About the role

  • Help Shape the Future of Usage-Based Billing
  • Lead and conduct user research, create user-friendly designs and collaborate with our Engineering team
  • Develop research plans to dive into user needs, identify friction points, and collaborate with product management and engineering to create innovative solutions
  • Transform the current experience and propel our product's future capabilities to new heights
  • Ensure new features provide a seamless, enjoyable experience while meeting real-world user needs
  • Work closely with Product Owners, Team Leads, Developers and Testers using agile delivery practices
  • Drive the UI, Information Architecture, Product Guidance, Compliance to Regulatory requirements, gathering important telemetry data and synthesizing, and user interaction approaches for the product

Requirements

  • 5+ years of professional experience leading user experience initiatives, researching, designing and socializing user experience approaches and solutions
  • 5+ years creating wireframes, interaction design artifacts and providing UX direction to agile development teams
  • Significant experience in working directly with customers and specifically with the user personas
  • A degree in Cognitive Science, Human-Computer Interaction, Psychology, Industrial Design or a related field (or equivalent work experience)
  • Experience developing detailed research questions and corresponding well-thought-out research plans aligned with the product roadmap
  • Experience in conducting interviews, surveys, focus groups, usability testing, card sorting and heuristic evaluations
  • Creativity in defining and communicating useful user personas - ensuring that user personas are socialized throughout our organization and adopted into our product and engineering processes
  • Ability to summarize research findings into actionable insights and effectively communicate them to stakeholders to build empathy and understanding of user pain points
  • Passionate about applying a strong understanding of user-centered design principles and methodologies
  • Ability to evaluate and propose changes to existing information architecture
  • Ability to create detailed flows that articulate how a user achieves their goal (e.g., user flows, business process, customer journey maps, story maps)
  • Ability to create and evaluate prototypes rapidly including sharing the prototypes internally and with customers to ensure the best validation and feedback
  • Experience with using design software to create wireframes for development teams (e.g., Figma primarily)
  • Deep familiarity with creating and editing user stories in JIRA - an asset
  • A proven leader who will be passionate about owning this role, fully understanding the market and our users, and driving the strategy into the product roadmap
  • Strong critical thinking, with excellent written and verbal communication skills
  • Ability to prioritize, self-manage, and collaborate effectively in distributed teams

Benefits

  • Remote-first culture with the flexibility to work from anywhere in Canada
  • A people-first environment that values integrity, balance, and innovation
  • Competitive compensation, exceptional benefits, and funded learning & development opportunities
  • Hackathons, team events, and regular chances to share ideas and shape product direction
  • Generous paid time off, holidays, and a company-wide holiday shutdown
  • Dedicated time and funding for personal learning, certifications, and professional development
  • A collaborative and respectful environment where you can grow — and help others grow too
  • Opportunities to take on challenging work that expands your skill set and impact
  • Access to stock options and equity for long-term, high-impact contributors
  • Swag, team events, and a vibrant culture that celebrates people, passion, and progress

Job title

User Experience Designer – Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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