Hybrid User Experience Designer – Specialist

at LogiSense Corporation

• Job title: User Experience Designer – Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Kitchener, Canada

About the role

• User Experience Designer shaping the future of a usage-based billing platform at LogiSense. Leading user research, design initiatives, and collaboration with product teams.

Responsibilities

• Help Shape the Future of Usage-Based Billing
• Lead and conduct user research, create user-friendly designs and collaborate with our Engineering team
• Develop research plans to dive into user needs, identify friction points, and collaborate with product management and engineering to create innovative solutions
• Transform the current experience and propel our product's future capabilities to new heights
• Ensure new features provide a seamless, enjoyable experience while meeting real-world user needs
• Work closely with Product Owners, Team Leads, Developers and Testers using agile delivery practices
• Drive the UI, Information Architecture, Product Guidance, Compliance to Regulatory requirements, gathering important telemetry data and synthesizing, and user interaction approaches for the product

Requirements

• 5+ years of professional experience leading user experience initiatives, researching, designing and socializing user experience approaches and solutions
• 5+ years creating wireframes, interaction design artifacts and providing UX direction to agile development teams
• Significant experience in working directly with customers and specifically with the user personas
• A degree in Cognitive Science, Human-Computer Interaction, Psychology, Industrial Design or a related field (or equivalent work experience)
• Experience developing detailed research questions and corresponding well-thought-out research plans aligned with the product roadmap
• Experience in conducting interviews, surveys, focus groups, usability testing, card sorting and heuristic evaluations
• Creativity in defining and communicating useful user personas - ensuring that user personas are socialized throughout our organization and adopted into our product and engineering processes
• Ability to summarize research findings into actionable insights and effectively communicate them to stakeholders to build empathy and understanding of user pain points
• Passionate about applying a strong understanding of user-centered design principles and methodologies
• Ability to evaluate and propose changes to existing information architecture
• Ability to create detailed flows that articulate how a user achieves their goal (e.g., user flows, business process, customer journey maps, story maps)
• Ability to create and evaluate prototypes rapidly including sharing the prototypes internally and with customers to ensure the best validation and feedback
• Experience with using design software to create wireframes for development teams (e.g., Figma primarily)
• Deep familiarity with creating and editing user stories in JIRA - an asset
• A proven leader who will be passionate about owning this role, fully understanding the market and our users, and driving the strategy into the product roadmap
• Strong critical thinking, with excellent written and verbal communication skills
• Ability to prioritize, self-manage, and collaborate effectively in distributed teams

Benefits

• Remote-first culture with the flexibility to work from anywhere in Canada
• A people-first environment that values integrity, balance, and innovation
• Competitive compensation, exceptional benefits, and funded learning & development opportunities
• Hackathons, team events, and regular chances to share ideas and shape product direction
• Generous paid time off, holidays, and a company-wide holiday shutdown
• Dedicated time and funding for personal learning, certifications, and professional development
• A collaborative and respectful environment where you can grow — and help others grow too
• Opportunities to take on challenging work that expands your skill set and impact
• Access to stock options and equity for long-term, high-impact contributors
• Swag, team events, and a vibrant culture that celebrates people, passion, and progress