About the role

Unit Claims Manager overseeing in-house Social Media and Surveillance investigations teams. Leading operations and providing expertise in claims management with a focus on engagement and effectiveness.

Responsibilities

Develop, support and focus on keeping a highly engaged team
Provide leadership and manage the operations of the in-house Social Media and Surveillance investigations teams
Review Investigation files and act in a consultative and advisory capacity on claims matters and technical issues that may include investigation, policy interpretation, settlement negotiation
Demonstrate your analytical acumen, decision-making skills and develop structured action plans
Provide leadership and manage the operations of the Unit to achieve key business goals
Work closely with the other Unit Claims Managers and employees in the Investigation Services Unit
Establish and maintain productive business relationships and effective communication with other units, including claims and distribution
Review the work and final products of your team; provide coaching, feedback and/or training as required
Collaborate with leadership nationally to facilitate optimization and alignment of best practices

1+ years in a management role required
Demonstration of a thoughtful approach to your career planning and proven trajectory towards a leadership role is required
Experience in adjusting P&C Insurance claims is an asset
Demonstrated leadership skills including the ability to motivate, develop and coach staff
Excellent analytical skills and attention to detail when managing policy, legal and regulatory interpretation and implementation
Strong communication and customer service skills with the ability to build relationships with all levels of staff
Ability to multi-task, organize and prioritize tasks, shifting priorities as needed
Commitment toward ongoing self-development
Investigation or Loss Prevention experience preferred
University degree or any combination of training and experience deemed relevant for the role
A sense of urgency in your work while multitasking, prioritizing tasks and effortlessly shifting priorities
The independent ability to manage remote employees and drive business results
Flexible daily work schedules as the expectations may be outside of regular business hours
Strong communication and comprehension skills when delivering information to customers, employees, other managers, and peers.

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different.