Analista Pleno de Experiência do Cliente supporting events and client interactions. Contributing to brand strength and ensuring effective partner collaboration in a law firm context.
About the role
- Trax Analyst supporting all aspects of Trax from Maintenance and Records to Procurement and Accounting processes. Collaborates with teams to troubleshoot and deliver optimal solutions.
Responsibilities
- Support Trax from Maintenance and Records processes, to Supply Chain, to Procurement, and Accounting processes.
- Work with business members to understand and document problem space, desired outcomes, and requirements.
- Assist with troubleshooting, recreating, and researching issues.
- Recommend, present, and prioritize solutions.
- Collaborate with Functional SMEs to formulate options.
- Coordinate user testing and guide users on proper processes.
- Develop training materials.
Requirements
- Bachelor’s Degree in Engineering, Finance, Business, or Computer Science.
- Minimum one (1) year of experience with Trax MRO or general MRO processes.
- Good functional knowledge of maintenance, repair, and operation (MRO) processes.
- Experience performing configuration changes within Dev/Test environments.
- Experienced at troubleshooting and documenting reported issues.
- Comfortable with communicating current and future processes.
- Able to work independently and as part of a team.
- Proficient with Microsoft Office applications (Word, Excel, PowerPoint).
- Ability to read, write, and speak English.
- Ability and willingness to travel as required.
Benefits
- Visa Sponsorship Available: No
- Combination of Education and Experience will be considered.
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