Coordinate and manage all aspects of the new hire onboarding process, including preparation of materials, scheduling orientation sessions, and ensuring timely completion of onboarding tasks.
Facilitate orientation programs to introduce new employees to company culture, policies, and procedures.
Serve as the primary point of contact for new hires during their onboarding period.
Develop, organize, and deliver training programs that address skill gaps, enhance productivity, and support employee growth.
Evaluate training effectiveness through feedback surveys and adjust content or methods as needed.
Collaborate with departmental leaders to identify training needs and align programs with organizational goals.
Support ongoing professional development initiatives, including workshops, e-learning, and certification programs.
Track and maintain training records to ensure compliance with company and regulatory requirements.
Recommend and implement innovative learning tools and methodologies.
Monitor key metrics such as onboarding timelines, new hire retention rates, and training satisfaction scores.
Provide regular reports and insights to management on the effectiveness of onboarding and training efforts.
Conduct scheduled training classes and in-field evaluations for new hires.
Travel throughout the market and serve on the front lines with the retail/events team as needed.
Requirements
High school diploma or equivalent required
2+ years of experience in onboarding, training coordination, or employee development
Experience in field marketing, sales enablement, or home improvement/home services industries
Comfortable with conducting in person or virtual training
Proficiency in virtual training tools (Zoom, Teams, etc.) and content creation platforms (Canva, PowerPoint, or Photoshop)
Proficiency with Microsoft Office Suite and familiarity with CRM's
Public speaking and group facilitation
High attention to detail and follow-through
Adaptability in a fast-paced, changing environment
Strong organizational discipline (keeps multiple onboarding classes on track)
Confidentiality and professionalism with sensitive employee information
Passion for employee growth, engagement, and development
Comfortable working a Wednesday-Sunday schedule
Comfortable with traveling throughout the market
Required to work a minimum of 10 shifts per month as a Brand Ambassador
Conduct in-field evaluations for new hires
Benefits
Competitive compensation of $21-26/hour
Monthly bonuses and commission
Full insurance package, including medical, dental, vision, and life
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